Mickey Patrum
Hanceville,AL
Overview
22
22
years of professional experience
Work History
Diesel Technician
Tyson Foods
Cullman, AL
02.2016 - Current
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Inspected Vehicles for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed engines to inform preventive maintenance work.
- Completed warranty services and submitted required paperwork.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
Assistant General Manager
TA Truck Service
Dodge City, AL
08.2019 - 07.2020
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Performed pricing and estimates based on customer needs and requirements.
Diesel Technician
TA Truck Service
Dodge City, AL
08.2016 - 03.2018
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Inspected [Vehicles] for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed engines to inform preventive maintenance work.
- Completed warranty services and submitted required paperwork.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Assessed equipment for damage, wear, battery life and fluid levels.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Diesel Technician
TA Truck Service
Dodge City, AL
09.2015 - 02.2016
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Inspected [Vehicles] for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed engines to inform preventive maintenance work.
- Completed warranty services and submitted required paperwork.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Assessed equipment for damage, wear, battery life and fluid levels.
Diesel Technician
Tyson Foods
Cullman, AL
10.2012 - 09.2015
- Removed components and completed repairs or installed new replacements.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Troubleshot systems, traced problems and diagnosed root causes.
- Replaced parts such as belts, hoses and motors on different systems.
- Inspected [Vehicles] for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed engines to inform preventive maintenance work.
- Completed warranty services and submitted required paperwork.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Assessed equipment for damage, wear, battery life and fluid levels.
- Carried out day-day-day duties accurately and efficiently.
- Conducted full operational compliance inspections before releasing vehicles for use.
Service Technician
Branham Accessories
Cullman, AL
08.2010 - 10.2012
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Demonstrated increased knowledge of company products and equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
District Manager
Access Rent To Own
North Alabama
04.2003 - 08.2006
- Built positive and productive relationships with store and field leadership.
- Supervised 5 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Hired and led 5 managers and supervisors for Rent To Own stores in North Alabama.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Store Manager
Best Way Rent To Own
Jasper, AL
08.1999 - 04.2003
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Timeline
Assistant General Manager
TA Truck Service
08.2019 - 07.2020
Diesel Technician
TA Truck Service
08.2016 - 03.2018
Diesel Technician
Tyson Foods
02.2016 - Current
Diesel Technician
TA Truck Service
09.2015 - 02.2016
Diesel Technician
Tyson Foods
10.2012 - 09.2015
Service Technician
Branham Accessories
08.2010 - 10.2012
District Manager
Access Rent To Own
04.2003 - 08.2006
Store Manager
Best Way Rent To Own
08.1999 - 04.2003