Mickey Smith Jr.
Owasso,OK
Summary
Driven leader with proven success at Ababa Bolt, enhancing team collaboration and spearheading continuous improvement initiatives. Excelled in merchandise management at Ralphs Grocery Kroger, significantly boosting sales through strategic inventory management. Skilled in customer service and decision-making, demonstrating a strong ability to motivate teams and foster positive vendor relationships for exclusive product offerings. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 37 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
36
36
years of professional experience
1
1
Certification
Work History
2nd Shift Lead /Shipping and Receiving Clerk
Ababa Bolt
05.2021 - 03.2024
- Fostered a positive work atmosphere that encouraged collaboration, creativity, and innovation among team members.
- Served as point-of-contact between management and staff for troubleshooting operational challenges.
- Boosted employee morale and job satisfaction by creating an inclusive and supportive work culture.
- Contributed to continuous improvement initiatives by identifying areas of opportunity within the 2nd shift operations.
Merchandise Manager
Ralphs Grocery Kroger
10.1987 - 04.2021
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.
Education
GED -
Helix High School
La Mesa, CA06.1987
Skills
- Customer service focus
- Decision-making capabilities
- Standard Operating Procedures
- Positive Attitude
- Strong verbal and written communication
- Team Collaboration and Leadership
- Daily workflows
- Inventory Counts
- Customer Service
- Cash Handling
- Training Assistance
Certification
- Fork lift Certification/License - Previously licensed.
Timeline
2nd Shift Lead /Shipping and Receiving Clerk
Ababa Bolt
05.2021 - 03.2024
Merchandise Manager
Ralphs Grocery Kroger
10.1987 - 04.2021
GED -
Helix High School
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