Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mickeyah Allen

Lawton

Summary

Adept service provider with a proven track record at professionalism with strong background in customer interactions and service solutions, enhancing client satisfaction through personalized care and creative marketing strategies. Skilled in customer service and proficient in Microsoft Excel, I significantly improved client retention and data accuracy per each client. My attention to detail and problem-solving skills ensure high-quality service, fostering strong client relationships and loyalty.

Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Nail Technician

Self Employed Services
02.2019 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.

Nail Technician

It's Fabulous Salon
01.2023 - 03.2024
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
  • Provided training to new nail technicians, ensuring consistent quality of service across team.
  • Improved client retention with exceptional customer service and follow-up care advice.

Sales Associate

Plato's Closet
03.2017 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care affectively.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Scaled sold merchandise and efficiently priced, tagged and logged products for resell.

Education

Bachelor of Arts - Psychology

University of North Alabama
Florence, AL
07-2022

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Appointment management
  • Independent worker
  • Verbal and written communication
  • Schedule maintenance
  • Inventory controls

Timeline

Nail Technician

It's Fabulous Salon
01.2023 - 03.2024

Nail Technician

Self Employed Services
02.2019 - Current

Sales Associate

Plato's Closet
03.2017 - 12.2018

Bachelor of Arts - Psychology

University of North Alabama

Similar Profiles

CREATE PROFILE
Mickeyah Allen