Mickeye Stewart

All invoicing for 3 warehouses. Key points, watching for price changes, adding/correcting freight charges, updating credit card charges where needed, constant communication with Customer Service Representatives, warehouses and supervisors to resolve issues. That last set of eyes to ensure proper invoicing. Over 200 invoices audited each day for accuracy, four years experience. Attention to detail is a must.

Work in HSE department, building a library of REACH, ROHs, Prop65, TSCA. OSHA/ training paperwork records kept for all employees. Record archiving and retention specialist.

SAP experience, bank deposits and reconception of 3 warehouses.

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Performed research to collect and record industry data.
• Developed strategies to streamline and improve office procedures.
• Managed department budgets and generated financial reports for management review.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.

• Proactively identified solutions for customers experiencing credit issues.
• Negotiated loan terms and conditions with customers to secure best deal.
• Monitored pipelines to track and log status of loans. Collecting proper paperwork needed for student loan forgiveness and repayment programs. Constant follow up and critical thinking skills.
• Evaluated loan requests and documents to verify accuracy and completeness.

On a specialized team for reconciled student loans, Built relationships with our clients to ensure they worked the Student Loan Consolidation Programs to ensure completion of the payment plans and get their loans back in good standing.

Was chosen to work on this special team of Consolidators, due to my great research and follow through experience and my exceptional problem solving skills. Proud to be chosen.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Responded to customer calls and emails to answer questions about products and services.
• Handled customer inquiries and suggestions courteously and professionally.
• Supervised up to 6 crew members,
• Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

• Coordinated with drivers to organize timely pickup and delivery.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Identified process breakdowns and developed improvement plans to resolve.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Promoted to Driver Manager after 1 year of being a scheduling coordinator. This was due to my work ethic , positivity in the work environment. My excellent communication with the drivers, vendors and building solid working relationship. My knowledge of load planning, time management and the Load Master System.