MICKEY K. STEPPE
Mechanicsville,VA
Summary
Highly skilled professional with more than 18 years of experience in operations management, marketing management, data analysis, social listening and performance improvement within government and corporate settings. Proven success in analyzing existing processes and design policies that improve efficiency, enhance productivity, and invigorate employee morale. Embrace big picture leadership goals to implement strategies that drive organizational performance and strengthen business systems. Have extensive backgrounds in staff development and supervision; establish, lead, and motivate high-performing teams committed to achieving collective goals and shared vision. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Data Management Specialist with strong data collection and analysis capabilities. Over 9 years of experience developing, disseminating and fixing datasets. Familiar with various statistical tools and salesforce software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
WEATHER DATA TECHNICIAN
Department Of Defense
08.2004 - 03.2023
- Provided technical guidance and instructions to lower graded full-time technicians and traditional military employees
- Modified forecasts developed by other activities to provide information on exact conditions expected to be encountered by aircraft for projected timeframe and area of operation
- Provided technical guidance and instructions to technical employees in preparation of special mission forecasts as required
- Managed lunar data for 7 flights per week
- Provided target data four times each month
- Operated communications and meteorological equipment to perform automated and interactive point selection; and initiates computer generated graphic sequences to accurately load, evaluate and display meteorological charts, alphanumeric data and statistical model output
- Measured aircraft operating thresholds and hazards applicable to aircraft and aerial delivery systems in advising aircrews on possible impact on takeoff, route, target, landings and applies physical and meteorological factors in assessing impact on specific terminal aerodromes, assault strips, landing zones, extractions zones, and land and water drop zones
- Advised senior staff officers, mission commanders of possible weather impact and aided in making go/no go weather decisions for impended air, ground operations and observed current local, world-wide environmental conditions, evaluated records and transmit surface weather observations
- Operated atmospheric instruments, weather radar and meteorological computer workstations, and utilizes satellite imagery and products provided by military, national, and international weather agencies as well as invented, implemented, and transition new capabilities and systems for objective environmental analysis and prediction
- Directed and developed policy for DoD weather flight’s involvement in national meteorological service programs and complementary national operational systems as well as adequately maintained efficient operation of all electronic and mechanical systems and required facilities to carry out service programs
- Consulted with other offices, agencies, professionals, or researchers regarding use and interpretation of climatological information for weather predictions and warnings
- Analyzed interrelated issues of effectiveness, efficiency, and productivity, developing recommendations to resolve issues and problems; interpret data, reports, maps, photographs, or charts to predict long- or short-range conditions, using computer models and knowledge of climate theory, physics, and mathematics
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Checked for accuracy by verifying data and records.
- Built and maintained tracking databases for variety of measuring aspects.
- Preserved customer confidence and protected operations by keeping information confidential.
- Created spreadsheets for more efficient recordkeeping.
- Conducted audits of existing data entry processes.
- Corrected data entry errors to prevent duplication or data degradation.
- Assisted with developing data entry processes.
- Coded and processed applications into required electronic formats.
- Proven ability to develop and implement creative solutions to complex problems
- Acted as team leader in group projects, delegating tasks and providing feedback
BUSINESS INFORMATION SPECIALIST
DEFENSE COMMISSARY AGENCY
03.2015 - 11.2022
- Act as lead for agency social media team promoting agency message and agency chief for social media marketing on Facebook, IG and Twitter.
- Increased social media reach by over 3%.
- Developed complex dashboard and reporting tools to track business performance metrics
- Proficient in using advanced management techniques to evaluate program operations, wide variety of qualitative and quantitative methods, multimedia concepts and products
- Analyzes quantitative and qualitative data needed to support web site operations and strategy development
- Spearhead installation of social listening software and social media marketing dashboards
- Managed over 20 CRM cases each day.
- Identify methods and practices to be used for data mining from variety of sources as well as correlates multiple data sources and makes recommendation using analytic based applications
- Recommends ways to improve Agency’s messaging strategies and applies analytical techniques, statistical data analysis and modeling capabilities to measure and recommend program enhancements
- Develop and implement standards and procedures of commercial retail food merchandising, retail food and grocery store management in efficient manner
- Responsible for providing wide range of administrative and analytical tasks relating to planning and processing of web associated data and information
- Work with management at all organization levels as well as with industry partners and base personnel to identify issues, develop and work project milestones, and to resolve difficult problems related to social media applications and shopper insight issues
- Report analytics of content reach, impressions, likes, shares and hits and change marketing plans as appropriate
- Analyze demographics of social media customers and tailor social media for maximum effects
- Presents findings, conclusions, options, and recommendations via briefings, staff reports, project papers, memoranda, etc.
- Lead marketing team in marketing campaigns for product launch
- Acted as Chief of Social Media Marketing for Twitter and manager for other social media platforms.
- Deployed predictive analytics models to forecast future trends.
- Developed and implemented data governance policies and procedures.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed data mining algorithms to identify and classify patterns in data.
- Implemented business intelligence solutions to increase operational efficiency.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated standard and custom reports to provide insights into business performance.
- Created data models to support decision-making processes.
- Collaborated with stakeholders to identify business needs and data sources
Education
Ph.D. - International Business
Liberty University
Lynchburg, VA05.2024
MBA - International Business
LIBERTY UNIVERSITY
Lynchburg, VA03.2013
Bachelor of Arts - History, Business Administration
LONGWOOD UNIVERSITY
Farmville06.2010
Skills
- Salesforce/Social Studio/Radian 6
- Google/FB/Twitter Analytics
- Sprout/Tableau/Sprinkler
- Process Improvement with Problem Resolution
- Business Operations
- Data Analysis, Review and Verification and Reporting
Accomplishments
- Supervised team of 8 staff members.
- Developed and managed social media marketing for a $4 billion agency.
- Maintain and utilized CRM software for 16.5 million customers.
- Earned AF Achievement Medal for the protection of $45 million worth of equipment.
- Successfully complete over 150 real-world combat missions.
- Mined and analyzed six social listening dashboards to evaluate ROI of social media presence.
- Utilized BO & BI for data visualization for reports to executive staff which directly affected CEO decisions.
- Salesforce Service Cloud and Marketing Cloud Administrator
Timeline
BUSINESS INFORMATION SPECIALIST
DEFENSE COMMISSARY AGENCY
03.2015 - 11.2022
WEATHER DATA TECHNICIAN
Department Of Defense
08.2004 - 03.2023
Ph.D. - International Business
Liberty University
MBA - International Business
LIBERTY UNIVERSITY
Bachelor of Arts - History, Business Administration
LONGWOOD UNIVERSITY