Mickhaila Williams
Fresno,USA
Summary
Experienced professional with a background in customer service, vocational training, and direct care for individuals with disabilities. Skilled in communication, team leadership, and providing client-focused service. Seeking opportunities to make a meaningful impact in customer service or social service settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Provider
Family Options
12.2024 - Current
- - Provide essential care services to individuals in a supportive environment.
- - Assist clients with daily living activities and ensure safety and comfort.
- (559) 275-2323
Job Coach / Direct Support Provider
Social Vocational Services
11.2024 - Current
- - Provide ongoing support to clients with disabilities, both at work sites and in life skills training.
- - Assist with employment readiness, transportation, and progress documentation.
- - Collaborate with program staff and families to ensure individualized care.
- (559) 271-5074
Customer Service Representative
T-Mobile USA
08.2024 - 11.2024
- - Handled inbound calls from T-Mobile customers in a call center setting.
- - Resolved billing issues, answered account inquiries, and provided troubleshooting support.
Job Coach/CIF
Social Vocational Services
07.2022 - 07.2024
- - Supervised up to 12 clients with physical/mental disabilities at various work locations.
- - Conducted training in life and academic skills; documented client progress.
- - Maintained a clean and safe environment for clients.
- (559) 271-5074 | Supervisor: Maria
EVS Technician
Clovis Community Hospital
06.2021 - 07.2022
- - Sanitized hospital environments and used concentrated cleaning agents.
- - Assisted patients with navigation and provided friendly service.
- (559) 324-4032 | Manager: Casey
Team Lead / Job Coach
Vocation Plus Connections
11.2017 - 06.2021
- - Led team of job coaches and provided remote/in-person support for consumers.
- - Organized and led weekly Zoom Zumba classes for up to 30 participants.
- (559) 221-8019 | Manager: Ashley Rain
Direct Service Provider
Social Vocational Services
01.2015 - 11.2017
- - Provided life skills coaching for individuals with developmental disabilities.
- (559) 452-8090 | Supervisor: Joseph Eagle
Cashier / Customer Service Representative (Temp)
Target
10.2014 - 12.2014
- - Processed transactions and maintained excellent customer service standards.
Cashier / Customer Service Representative (Temp)
Walmart
02.2014 - 04.2014
- - Handled POS transactions and ensured a positive shopping experience.
Customer Service Representative
Alorica Inc.
12.2011 - 11.2013
- - Assisted Verizon Wireless customers with billing, device support, and upgrades.
Market Research Interviewer
IPSOS
12.2008 - 11.2011
- - Conducted telephone surveys to collect customer feedback for various clients.
Education
Associates Degree - undefined
Fresno City College
05.2025
High School Diploma - undefined
Central East High School
Fresno, CA06.2007
Skills
- Medical documentation
- Healthcare coordination
- Elderly care
- Compassionate care
- Medical records management
- Condition tracking
- Behavioral management
- Incident reporting
Certification
- First Aid/CPR Valid July 2024 to July 2026
Timeline
Care Provider
Family Options
12.2024 - Current
Job Coach / Direct Support Provider
Social Vocational Services
11.2024 - Current
Customer Service Representative
T-Mobile USA
08.2024 - 11.2024
Job Coach/CIF
Social Vocational Services
07.2022 - 07.2024
EVS Technician
Clovis Community Hospital
06.2021 - 07.2022
Team Lead / Job Coach
Vocation Plus Connections
11.2017 - 06.2021
Direct Service Provider
Social Vocational Services
01.2015 - 11.2017
Cashier / Customer Service Representative (Temp)
Target
10.2014 - 12.2014
Cashier / Customer Service Representative (Temp)
Walmart
02.2014 - 04.2014
Customer Service Representative
Alorica Inc.
12.2011 - 11.2013
Market Research Interviewer
IPSOS
12.2008 - 11.2011
Associates Degree - undefined
Fresno City College
High School Diploma - undefined
Central East High School
Similar Profiles
JEREMIAH POSEYJEREMIAH POSEY
DSP at Family OptionsDSP at Family Options
Tadacha CooperTadacha Cooper
Independent Living Services (ILS) Provider at Family OptionsIndependent Living Services (ILS) Provider at Family Options
SHALAY ROGERSSHALAY ROGERS
Clinical Intern at Family Options CounselingClinical Intern at Family Options Counseling
Gurjit SinghGurjit Singh
Records Reviewer at LiDestri FoodsRecords Reviewer at LiDestri Foods
Angela MartinezAngela Martinez
Household Manager at Self EmployedHousehold Manager at Self Employed