Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mickhia Taylor

Upper Marlboro,MD

Summary

Ambitious administrative and customer service professional. Adept in implementing office and customer service policies and executing responsibilities as well as problem solving with creativity, tact, and diplomacy to achieve desirable outcomes. Highly regarded for my collaborative, team player, approach to help accomplish company goals. Ability to adapt quickly to changing situations, provide effective written and verbal communication while always maintaining a professional demeanor.

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Salamander dc
Washington, DC
11.2024 - 05.2025
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Made reservations for spa treatments, restaurants
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Performed data entry tasks accurately into company systems.
  • Ensured accuracy of data entry into financial systems.
  • Compiled data from various sources into organized reports for management review.
  • Greeted visitors and provided them with assistance.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Scheduled and confirmed appointments and meetings for management team.
  • Coordinated meeting room bookings and arranged catering for meetings and events.

Waxing Specialist

european wax center
Bowie, MD
08.2022 - 11.2024
  • Provide clients with all body waxing services
  • Promoted spa services through word-of-mouth referrals from satisfied customers.
  • Greeted customers and provided excellent customer service.
  • Examined clients' skin condition prior to providing waxing services.
  • Consulted with clients to determine desired results and recommended appropriate treatments.
  • Provided aftercare instructions to ensure client satisfaction with treatment results.
  • Ensured that all work areas were kept clean and tidy at all times.
  • Kept up-to-date on current trends in the industry through continuing education courses.
  • Adhered to safety protocols while administering waxing treatments.

Office Assistant - Promotion

Priority Management Services, LLC
Laurel, MD
08.2021 - 08.2022
  • Coordinate meetings, use Asana for project organization, respond to service inquiries, coordinate travel arrangements, copy and distribute forms and reports, monitor and order office supplies, manage filing system, maintain office calendar, and other duties as assigned.

Receptionist - Virtual

Priority Management Services, LLC
Laurel, MD
07.2020 - 09.2021
  • Served as first point of contact, answered telephone calls, performed data entry functions, scanned documents into computer, performed customer service functions, and other duties as assigned.

Customer Service Representative - Part-time

Innovative Community Solutions, Inc.
Columbia, MD
06.2018 - 05.2020
  • Cultivated and maintained relationships with customers, communicated with customers to understand their needs, provided clerical support, ensured seamless customer experiences, answered calls and responded to email inquiries, and other duties as assigned.

Campaign Assistant for Delegate Acevero - Intern

Friends of Gabriel Acevero
Gaithersburg, MD
03.2017 - 11.2018
  • Attended campaign strategy meetings, helped organize campaign fundraisers, managed and updated website, designed graphics for literature, set up ActBlue donor account and donation links, set up social media presence and managed social media engagement.

Education

BS - Business Administration/ Marketing

Prince George's Community College
Upper Marlboro, MD
01.2027

Skills

  • Effective communication
  • Customer service
  • Organization
  • Data entry
  • Time Management
  • Attention to detail
  • Front office management
  • Multitasking
  • Interpersonal skills
  • File management
  • Microsoft Office 365 (including SharePoint)
  • Asana
  • Client Retention Strategies
  • Licensed Cosmetologist
  • Brazilian Bikini wax trained
  • Sales and Upselling

Certification

Cosmetology License, Hair Academy Inc., 06/01/22

Timeline

Receptionist

Salamander dc
11.2024 - 05.2025

Waxing Specialist

european wax center
08.2022 - 11.2024

Office Assistant - Promotion

Priority Management Services, LLC
08.2021 - 08.2022

Receptionist - Virtual

Priority Management Services, LLC
07.2020 - 09.2021

Customer Service Representative - Part-time

Innovative Community Solutions, Inc.
06.2018 - 05.2020

Campaign Assistant for Delegate Acevero - Intern

Friends of Gabriel Acevero
03.2017 - 11.2018

BS - Business Administration/ Marketing

Prince George's Community College
Mickhia Taylor