Micki Cooper
Gainesville,FL
Summary
Passionate and knowledgeable customer service professional with a background in the cannabis industry. Skilled in providing exceptional customer experiences, product education, and personalized recommendations to meet client needs. Adept at building relationships, fostering community engagement, and ensuring compliance with industry regulations. Experienced in handling transactions, managing inventory, and creating a welcoming environment for diverse clientele. Dedicated to continuous learning and advocating for the benefits of cannabis while delivering outstanding service.
Overview
9
9
years of professional experience
Work History
Cultivation Technician
Ayr Wellness
12.2023 - 10.2024
- Assisted in all aspects of medical cannabis cultivation operations, including cloning, transplanting, feeding, trimming, pest management, environmental monitoring, and harvesting
- Followed cultivation strategies and best practices to ensure high-quality plant growth and optimal yields
- Maintained accurate records of plant health, feeding schedules, and environmental conditions to comply with industry regulations
- Operated forklifts to transport and stage pallets of soil and other cultivation materials for production processes
- Ensured efficient material handling by moving inventory from the warehouse to the cultivation and processing areas
- Maintained a clean, organized, and compliant work environment by adhering to company policies and state regulations
Owner
Tasty Mae LLC
08.2020 - 08.2024
- Established and managed a successful business, overseeing daily operations, marketing, and customer relations
- Developed and implemented business strategies that increased customer base and revenue
Delivery Driver
Five Star Pizza
08.2023 - 11.2023
- Provided timely and accurate deliveries, maintaining a high level of customer satisfaction
- Handled cash transactions and maintained accurate financial records
Travel Consultant
Tastefully Made Luxe Travels
07.2022 - 02.2023
- Assisted clients in planning and booking travel arrangements, providing personalized recommendations to enhance their experience
- Managed client itineraries and resolved any travel-related issues promptly
Mobile Expert
T-Mobile
11.2018 - 08.2021
- Provided exceptional customer service, assisting customers with product selection and troubleshooting
- Consistently met and exceeded sales targets through effective communication and product knowledge
Health Insurance Agent
Medical Mutual of Ohio
01.2018 - 11.2018
- Educated clients on health insurance options, assisting them in selecting plans that best fit their needs
- Maintained up-to-date knowledge of insurance policies and regulations
Server
Outback Steakhouse
09.2015 - 12.2017
- Provided excellent customer service, ensuring a pleasant dining experience for guests
- Collaborated with team members to maintain a smooth and efficient service flow
Education
High School Diploma -
Captain John L. Chapin High School
El Paso, TexasSkills
- Forklift Operation & Material Handling
- Warehouse Operations
- Customer Service
- Technical Proficiency
- Communication
- Problem-Solving
- Team Collaboration
Timeline
Cultivation Technician
Ayr Wellness
12.2023 - 10.2024
Delivery Driver
Five Star Pizza
08.2023 - 11.2023
Travel Consultant
Tastefully Made Luxe Travels
07.2022 - 02.2023
Owner
Tasty Mae LLC
08.2020 - 08.2024
Mobile Expert
T-Mobile
11.2018 - 08.2021
Health Insurance Agent
Medical Mutual of Ohio
01.2018 - 11.2018
Server
Outback Steakhouse
09.2015 - 12.2017
High School Diploma -
Captain John L. Chapin High School