MICKI MASON
Chesterfield,Virginia
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Accessia Health
Chesterfield, VA
04.2008 - Current
- Provide customer service by answering patient questions and addressing concerns.
- Assisted with the completion of medical forms and records.
- Accurately communicate required information and tailor communication to the needs of the patient(s)
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Reviewed patient accounts for accuracy on a regular basis.
- Answered incoming calls in a professional manner.
- Responded promptly to emails from patients regarding status of accounts.
- Proactively update patient-related information to Accessia Health patient record in the respective data platform
- Review and verify accuracy of data entry
- Identify and escalate priority issues as they arise
- Follow up on caller inquiries in a timely manner, via email and portal accounts
- Effectively utilize data tools to input and retrieve patient documentation
- Adhered to HIPAA regulations when handling confidential patient information.
- Appropriately process documentation ensuring all pertinent information is applied and/or updated to patient record(s)
- Initiate a variety of correspondence requesting additional information, as applicable
- Professional respond to incoming correspondence
- Consistently demonstrate effective problem-solving skills to provide the required information or complete the needed action
- Detailed oriented, positive and friendly demeanor in addition to willingness to assist coworkers and managers
- Productively meets requirements of the position, meeting timelines and not causing undue delays.
Education
Associates in Medical Assistance -
Centura College at Richmond
Skills
- Medical filing
- Medical Billing
- Eligibility Determination
- Insurance Verification
- Patient Intake
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Medical insurance
Timeline
Patient Service Representative
Accessia Health
04.2008 - Current
Associates in Medical Assistance -
Centura College at Richmond
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