Micki Wogsland
Pleasanton,CA
Summary
Highly motivated Dental Hygienist with over 15 years of experience in patient care, oral health education, and using cutting-edge dental technologies. Now transitioning to a Digital Adoption Specialist with Align Technology. Eager to apply my expertise in digital dental tools, relationship building, and problem-solving to provide exceptional support for Aligns innovative dental solutions. Known for my ability to educate, build trust, and deliver solutions in fast-paced, tech-driven environments. Committed to leveraging my background in patient care and clinical technologies to ensure customers and the dental practice fully benefit from Aligns Technology digital software.
Overview
11
11
years of professional experience
Work History
Registered Dental Hygienist
Pleasanton Family Dentist
Pleasanton, CA
06.2014 - Current
- Provide exceptional customer service while performing dental prophylactic treatments, ensuring patient comfort and satisfaction in every interaction.
- Collaborate to educate on oral health using digital tools, such as Itero scanning, resulting in enhanced patient understanding and care.
- Demonstrated proficiency in dental software systems like Dentrix, Eaglesoft, and Align Technology, to manage patient records and streamline workflow.
- Apply problem-solving skills to address patient concerns, resolve issues, and ensure a smooth and efficient experience.
- Recommending, upselling, and cross-selling products and services, increasing business revenue, while maintaining a focus on patient satisfaction.
- Foster lasting relationships with patients, ensuring continued trust and engagement in their dental care.
Education
Bachelor of Science - Dental Hygiene
Loma Linda University
Skills
- Customer service excellence: Proven ability to understand and address customer needs with empathy and clarity
- Digital Tools and Software: Proficient in dental software such as Dentrix, Eaglesoft, Align Technology, and digital scanning systems, quick to learn, and adapt to new AI-powered technology
- Relationship building: expertise in cultivating strong, trust-based relationships with patients and colleagues, ensuring a positive experience
- Cross-selling/upselling: Experienced in recommending products and services to meet customer needs, improving business outcomes
- Technical troubleshooting: Adept at identifying and resolving discrepancies in digital records, demonstrating a strong ability to work with tech systems
- Time Management and Multitasking: Highly organized, capable of managing multiple tasks simultaneously, while maintaining focus on customer satisfaction
- Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts in simple, relatable terms
Additional Information
- Enthusiastic about transitioning to the dental software industry, excited to bring my knowledge of dental technologies and customer service into a Digital Adaption Specialist.
- Deep interest in the intersection of technology and dental care, particularly in the way digital Align technology is used to enhance diagnostics, patient care, and clinical workflows.
Timeline
Registered Dental Hygienist
Pleasanton Family Dentist
06.2014 - Current
Bachelor of Science - Dental Hygiene
Loma Linda University
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