Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mickie Etzler

Troutville,VA

Summary

Qualified candidate with a wide range of skills including warehouse, medical, and customer service.

Overview

31
31
years of professional experience

Work History

Property Custodian

Lanford Brothers
Roanoke, VA
12.2024 - Current
  • Maintain optimal supply levels to meet and cleaning needs.
  • Maintain cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues.

Office Manager, Service Coordinator, Project Manager & Human Resources

Croy Contracting Inc.
Roanoke, Viginia
08.2016 - Current
  • Payroll, AR/AP, utilizing multiple phone lines and office equipment, shipping, receiving, dispatching. Monitoring 5 email inboxes, overseeing commercial locations for construction, remodeling, and service calls In the Mid-Atlantic area.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Establishing team priorities, maintained schedules and monitored performance.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Handle sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Community Integration Specialist, On- Call Supervisor, House Leader, & Activities Coordinator

A Shining Light Inc.
07.2011 - 01.2023
  • Provided direct care and support for 30 individuals with intellectual disabilities, employee training, and maintained state inspection standards for 5 group homes in Botetourt County, Virginia.
  • Assessed client needs and evaluated progress towards goals on a regular basis, adjusting interventions as necessary.
  • Improved client independence through skill-building activities and goal-setting strategies.
  • Managed challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.
  • Maintained thorough documentation of client interactions, progress reports, and service coordination efforts for compliance purposes.
  • Maintained client records to document assessment, treatment plans and progress.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.

Multi-Skilled Technician, Unit Secretary & Housekeeper

Lewis-Gale Medical Center
11.2008 - 11.2011
  • Data entry of Physician’s orders, monitoring multi-line phone systems direct patient care, scheduling follow-up appointments, performed EKG’s and bladder scans, monitored glucose of diabetic patients, and transporting patients to procedures at a hospital in Salem, Virginia.

Operations Manager, Cook, & Cashier

Nannie’s Market
07.2006 - 09.2009
  • Manager of a deli, scheduling, payroll, purchasing, order entry in Troutville, Virginia.

Manager, Delivery Driver & Server

Pizza Hut
07.2003 - 09.2009
  • Customer service, delivery, dispatch, scheduling, inventory control along with various other tasks.

Operations Generalist

Levy Home Entertainment
11.2003 - 07.2006
  • Warehouse work includes picking, packing, shipping, quality control, & receiving in Salem, Virginia.

Press operator, drycleaning machine operator, cashier, & order assembly

Valley Cleaners
10.1994 - 10.2003
  • Provided customer service and processed orders for a dry cleaner in Roanoke, Virginia.

Education

High School -

Lord Botetourt High School
01.1996

Diploma - Veterinary Technician

PCDI
01.1998

Skills

  • Supervisory Skills
  • Dispatch Specialist
  • Account manager
  • Warehouse management
  • Quick Books
  • Medical Terminology
  • CPR/First Aid
  • Facilities management software

Timeline

Property Custodian

Lanford Brothers
12.2024 - Current

Office Manager, Service Coordinator, Project Manager & Human Resources

Croy Contracting Inc.
08.2016 - Current

Community Integration Specialist, On- Call Supervisor, House Leader, & Activities Coordinator

A Shining Light Inc.
07.2011 - 01.2023

Multi-Skilled Technician, Unit Secretary & Housekeeper

Lewis-Gale Medical Center
11.2008 - 11.2011

Operations Manager, Cook, & Cashier

Nannie’s Market
07.2006 - 09.2009

Operations Generalist

Levy Home Entertainment
11.2003 - 07.2006

Manager, Delivery Driver & Server

Pizza Hut
07.2003 - 09.2009

Press operator, drycleaning machine operator, cashier, & order assembly

Valley Cleaners
10.1994 - 10.2003

High School -

Lord Botetourt High School

Diploma - Veterinary Technician

PCDI

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