Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

MICKIE LEWIS

La Junta,CO

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Casa Del Sol Senior Living
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within the team by organizing regular meetings and tracking project progress.

Director

SECO Small Business Development Center
06.2019 - Current
  • Hired and directed team to achieve daily and long-term operations and business goals.
  • Work closely with organizational leadership and board of directors to strategically affect operational direction.
  • Increased production indicated by SBDC Scorecard by 50%.
  • Built/ implemented Leading Edge curriculum and successfully graduated 33 new operational businesses.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Developed and monitored office workflow and administrative processes to keep operations running smoothly.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Delegated assignments based on plans, project needs and knowledge of individual team members and consultants.
  • Provided documentation of processes to comply with regulations and company policies.
  • Hired, trained and directed staff and managed annual budget funded with multiple grants.
  • Developed impactful and strategic partnerships with clients to drive center's development.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.

Instruction Facilitator

CIMA Remote Education
08.2016 - Current
  • Collaborated with Executive Director/owner to identify areas in need of improvement and implement solutions.
  • Delivered upbeat and interesting presentations to promote client's positive decision-making loyalty.
  • Developed and wrote curriculum using diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Planned and facilitated staff workshops in accordance with court mandated curricula, employing varied methods to maximize attendance and engagement.
  • Serve as organization board member.

Director Employment Services/ Federal Grant Program Manager

The Empowerment Program
11.2014 - 05.2018
  • Streamlined and improved marketing strategies, which reduced agency costs by 50% and increased grant goals by 60%
  • Breakthrough Career Pathways Collaborative- Implemented and directed $2,000,000, 3 year Department of Labor federal grant, managing 6 Denver Metro nonprofit agency partners, in offering career development services to individuals returning to community after incarceration
  • Developed and facilitate community presentations, professional development and large scale meetings for agency and community partners, including Empowerment’s in house employment program, as well as training/ managing team of 20+professionals and interns
  • Developed & conducted status reporting to community stakeholders for budgeting and planning purposes
  • Created curriculum for participant professional development, mentors and concrete/abstract life skills growth of individuals moving from incarceration to active community citizenship
  • Facilitated and maintained enrollment rate of 151%, exceeding grant goals and developed active partnerships with Denver area labor unions, small businesses and construction/manufacturing industries
  • Maintained 10% recidivism rate for 378 successful program graduates, during entire program period.

Career Developer/Community Networker

DenverWorks
03.2014 - 10.2014
  • Developed/ fostered relationships with local, regional and national employers and organizations for effective client placement of those seeking employment or career growth
  • Drafted action plans and led meetings with various community department executives to review project status
  • Facilitated weekly group workshops and job coaching sessions that establish positive, proactive steps in career pursuit and professional development
  • Created career portfolios, developed resumes, reference lists for clients, including referrals to outside agencies for educational development, stabilizing resources and rectifying negative issues that stop individuals from moving forward in career pursuits
  • Developed & executed career fairs, community meetings & fund raisers to increase agency's effectiveness and population reach by 35%.

English Educator/ Non-Profit

Various
05.2011 - 03.2014
  • Non-Profit/At Risk Teens
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Primary Language Arts educator for 140 at risk teens in variety of Delta school districts
  • Developed and implemented educational programming for young adult learners, using Ruby Payne's Bridges Out of Poverty philosophies and curriculum structures
  • Raised student literacy levels from 40% (below failing) to 100% scoring of 65% or higher, within one year
  • Students final scores (2014), in their state literacy exam, exceeded top district scores, from past 10 years.
  • Prepared and implemented lesson plans covering required course topics.

Criminal Justice Clinical Specialist

Centennial Mental Health Center Sterling
09.2010 - 05.2012
  • Appeared in court and testified under oath in courtroom settings and Federal cases.
  • Oversaw cases for those criminally justice involved, coordinated investigations and prepared evidence for court cases.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Gathered facts from interviews of suspects, witnesses and complainants.
  • Delivered calm, professional testimony to support client cases, establish successful release plans and offer community engagement expertise.
  • Recipient of Colorado Office of Behavioral Health "You Make a Difference" Award in 2012

Program Coordinator/ Facilitator/ Getting Ahead

Rural Solutions
09.2009 - 06.2011
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.
  • Designed program implementation and maintenance plan.
  • For 22 months, $350,000 granted program/curriculum addressing individual & community poverty issues and encouraging self-efficacy with participants in 10 NE Colorado counties
  • Served 195+ clients in becoming self-sustainable in rural communities
  • Permanently implemented in five county correctional facilities
  • Created & conducted workshops/trainings for facilitators in 10 counties, including practical application of curriculum, reporting procedure, client documentation & facilitation skills.

Education

Graduate - Organizational Leadership/ Strategic Management

Colorado State University
12.2018

Bachelor - Human Services/ Mental Health Counseling

Metropolitan State University of Denver
12.2010

Skills

  • Tailored client engagement
  • Public outreach efforts
  • Community engagement
  • Team leadership
  • Anticipating and addressing issues
  • Strong written communication skills
  • Cost management and forecasting
  • Organizational strategy development
  • Financial analysis and reporting
  • Efficient records organization
  • Performance enhancement
  • Cultivating collaborative partnerships

Affiliations

Metro Denver Homeless Initiative/ Employment Subcommittee, Denver's Road Home/ Employment Subcommittee,HIREDenver co-chair, National Corrective Training Institute/ Facilitator (2015-2016), Human Services Network Colorado, Association of Workforce Professionals (2016-2020), Colorado Center of Law & Policy Committee Member (Fair Hiring Practices), Society for Human Resource Management (2017-present), Workforce Development Facilitator/ American Job Centers-Jefferson County, Colorado (2016)

Certification


National Trainer Certified/ Bridges Out of Poverty/ Getting Ahead in a Just Gettin' by World
National Trainer Certified/Parents on a Mission
National Trainer Certified/ Real Colors (Behavioral Understanding in Workplace Environments)
National Trainer Certified/ Suicide Prevention in the Workplace
Family Development Curriculum Certification -Temple University
Metro State Addictions Program Board Member 2008-2012
National Endowment of Arts & Humanities Travel Abroad Scholar 2013

  • Keynote Speaker: Colorado Adult Education Professional Association Conference 2016
  • Keynote Speaker: Colorado Department of Labor “Think Big” Conference 2016
    **National Presenter National Association of Workforce Development Professionals Conference 2016
    **National Presenter Bridges Out of Poverty Conference 2011-2015

Timeline

Administrative Assistant

Casa Del Sol Senior Living
02.2024 - Current

Director

SECO Small Business Development Center
06.2019 - Current

Instruction Facilitator

CIMA Remote Education
08.2016 - Current

Director Employment Services/ Federal Grant Program Manager

The Empowerment Program
11.2014 - 05.2018

Career Developer/Community Networker

DenverWorks
03.2014 - 10.2014

English Educator/ Non-Profit

Various
05.2011 - 03.2014

Criminal Justice Clinical Specialist

Centennial Mental Health Center Sterling
09.2010 - 05.2012

Program Coordinator/ Facilitator/ Getting Ahead

Rural Solutions
09.2009 - 06.2011

Graduate - Organizational Leadership/ Strategic Management

Colorado State University

Bachelor - Human Services/ Mental Health Counseling

Metropolitan State University of Denver

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