Mickie Tong
Kent
Summary
● Highly motivated with desire to take on new challenges. Strong work ethic, adaptability and
exceptional interpersonal skills. I would like to obtain a position at Boeing where I can
utilize more of the skills I have gained over the years. I worked in mostly customer service
and entertainment, where I became highly organized and learned the importance of
attention to details in all things. I look forward to working more with my hands, being more
challenged physically and mentality, and being given the opportunity to learn new skills. I
am ready to be a part of something bigger.
Overview
15
15
years of professional experience
Work History
Server, Bartender
Imperial palace
Tukwila
03.2023 - 12.2024
- Provided excellent customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on menu knowledge and service techniques.
- Managed cash register transactions with accuracy during busy shifts.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Assisted in setting up and breaking down dining areas for special events.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
Assistant Manager
T20 Nails & Spa
Richland
11.2015 - 02.2023
- Assisted in managing daily operations at a busy nail and spa facility.
- Coordinated staff schedules to ensure efficient service delivery.
- Trained new employees on customer service and salon protocols.
- Handled customer inquiries and resolved concerns with professionalism.
- Implemented standard operating procedures to enhance workflow efficiency.
- Supported marketing initiatives to promote services and attract clients.
- Ensured compliance with health and safety regulations in the spa environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
Nail Technician
Define Natural Nails & Spa
Hermiston
08.2009 - 10.2015
- Provided professional nail care services to diverse clientele.
- Maintained cleanliness and sanitation of tools and workstations.
- Assisted clients in selecting nail designs and colors tailored to preferences.
- Educated clients on proper nail care and maintenance techniques.
- Collaborated with team members to ensure smooth daily operations.
- Utilized high-quality products for manicures and pedicures consistently.
- Demonstrated effective communication skills with clients for satisfaction.
- Managed appointment scheduling to optimize service delivery efficiency.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Ensured that safety protocols were followed during each service provided.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
Skills
● Knowledgeable safe working practices and emergency procedures
● Ability to operate hand tools (Grinder, drill press, saw, and sander)
● Proficient with Microsoft Office Suite, Internet, Web Access for access job information
● Supervision skills
● Attention to details and problem solving skills
● Skilled in operating various types of power tools, mechanical tools, and precision measuring tools
● Written and verbal communication skills
● Team Building, organizational, & customer service
● Able to lift 50 pounds
● Willing to work overtime
Timeline
Server, Bartender
Imperial palace
03.2023 - 12.2024
Assistant Manager
T20 Nails & Spa
11.2015 - 02.2023
Nail Technician
Define Natural Nails & Spa
08.2009 - 10.2015