Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Non Emergency Medical Transport/Delivery Driver
Sala remote medical
Anchorage, Alaska
02.2024 - Current
Received daily delivery instructions and route assignments from dispatch.
Ensured accurate completion of all paperwork associated with client pick ups/ drop offs
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Following standard HIPPA protocols and regulations
Maintaining a clean, tidy work space both in the van and in the safety center
Monitoring client vitals and keeping record of any changes
Responding to calls in a timely manner
Communicating with APD and AFD to ensure our clients get the best possible help
Lead Custodian
Northern Property Services
Wasilla, AK
05.2021 - 10.2022
Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
Maintained inventory of custodial equipment and materials; ordered additional supplies as needed.
Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
✧ Maintained varied schedule of cleaning services between multiple client locations
✧ Provide general custodial services including but not limited to, sweeping Mopping, vacuuming, dusting, trash collection.
✧ Follow contracted quarterly and an maintenance schedules.
✧ Following business safety plan including OSHA compliance, use of personal protective equipment, compliance with guidance for safe handling of chemicals indicated in the MSDS, and internally implemented protocols.
✧ Strong focus on client retention a customer satisfaction.
✧ Scheduling and training of new hire workers.
✧ Meet background check requirements for access to secured locations.
✧ Manage inventory of cleaning supplies and paper products
Vet Receptionist
North Star Animal Hospital
Palmer, Alaska
05.2021 - 09.2021
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Kennel Technician
Ponderosa pet suites
Wasilla
01.2021 - 05.2021
Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
Maintained records of animal feedings, treatments and other updates.
Kennel Software service specific scheduling and point-of-sale software new and existing clients in a busy boarding facility housing 26-30 pets.
✧Explain client's rights and responsibilities regarding boarding policies, pet acceptance and payment
✧Confirm all clients have the necessary signed paperwork, vaccination record medication instruction/protocols, and inventory of pet/client personal belongings prior to leaving the pet for boarding ✧Strict adherence to state and federal COVID19 screening protocols to ensure patients are eligible to receive service whilst implementing all personal safety protocols set forth by the State of Alaska
✧Educate new/existing clients who an often emotional due to leaving their pet in a new environment about the facility, offering tours. Helping ensure the client that questions and concerns are answered prior to drop-off day.
✧Answer incoming communication by phone, mail, e-mail or fax.
✧Ensure client payments and invoices are handled promptly and accurately.
✧Handling and updating of digital client files, the importing and exporting of files/ vet records using standard privacy practices; including, but not limited to vaccination and veterinary records.
✧Verify that all financial deposits; payments of cash, credit card, and personal check are accurate prior to reconciling the daily deposits correcting any miss-posted payments to ensure deposit balances.
✧Answer incoming communication by phone, mail, e-mail or fax.
✧Understanding and interpreting written material provided in vet records, specifically vaccination & health records
Lead Generation Manager
Cover Ups Home Comforts
Palmer
12.2018 - 03.2020
Developed and executed lead generation strategies to increase qualified leads by 20%.
Created and implemented effective lead nurturing campaigns with email marketing, content marketing, webinars, and other tactics.
Managed a team of 5 sales development representatives to ensure successful lead qualification process.