Mickoya Williams
Spring,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator, skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Detail-oriented , excels in real estate sales and brings knowledge of insurance and financing processes. Skilled in leveraging client services talent and company branding to increase profitability. Offers top-notch leadership and multitasking abilities for driving results in fast-paced environments. Licensed in Texas. Well-qualified trainer with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Realtor
Connect Realty
The Woodlands, TX
03.2020 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Increased home sales through persuasion and negotiation by making over 50 calls per day
Certified Hyundai Consultant/Finance Specialist
Hyundai Of Silsbee
Silsbee, TX
04.2017 - 02.2020
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
- Contacted customers to immediately find resolutions for escalated issues, made over 75 calls in per day
- Introduced software tools and process improvements to mitigate loss and drive operational growth
- Leveraged analytical models to assist with month-end closing cycle.
- Handled contracts and maximized finance department revenue.
- Contributed to meetings about training, operations and sales.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Strategies to increase business market share,40 Cars Sold Highest monthly volume
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
Certified Chevrolet Consultant /Finance Specialist
Granger Cherolet
Orange Grove, TX
06.2018 - 07.2019
- Performed financial and sales analysis and determined best practices to mitigate risk with customers.
- Drove profit increases through market research, Increased sales by 20%
- Handled contracts and maximized finance department revenue.
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
- Contributed to meetings about training, operations and sales.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Salesman of month
- Resolved problems, improved operations and provided exceptional service.
Home Health
OptimumHIT Health Care
Hartford, CT
09.2018 - 10.2018
- "Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
PDP Insurance Advisor
United Healthcare
Dallas, Texas
05.2016 - 03.2017
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Calculated premiums and established payment methods.
- Obtained underwriting approval by completing application for coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations, made over 150 calls per day
Managing Cosmetologist
TreSheek Styling Studio
Euclid, OH
03.2008 - 04.2016
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Created marketing advertisements to increase awareness of services and boost sales.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude, employed 9 Stylist and 2 Nail Techs
- Initiated workplace improvement programs for increased service efficiency, intern program
Ambulatory Service Representative
Cleveland Clinic
Cleveland, OH
02.2012 - 08.2014
- Documented actions in system to maintain patient history and billing files.
- Taught patients and families to use at-home medical equipment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Saved $1000s by implementing cost-saving initiatives that addressed long-standing problems
Epic ClinDoc Consultant
Global Nephrology Solutions
Dallas, TX
07.2021 - 08.2021
- Conducted data modeling, performance and integration testing.
- Therapy with navigating through Athena EMR system with check in, check out, templates, sending prescriptions, delegation, med list, vital, printing documents, A/P, text macros, etc.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Translated technical concepts and information into terms parties could easily comprehend.
Epic Cadence Consultant (Ambulatory)
Prisma Health
, SC
03.2021 - 04.2021
- Maintained energy and enthusiasm in fast-paced environment.
Education
Certified Military Relocation Specialists
02.2022
Certified PSA Real Estate Analyst
01.2022
Certified Life Speaker & Coach
06.2020
Computer Programming, Vendor Certification
04.2020
Real Estate License
02.2020
Certified Training Specialist
05.2015
Tax Professional
09.2011
Managing Cosmetologist / Owner Operations License
10.2003
High School Diploma -
05.1996
Skills
- Property tours and inspections
- Lender relations
- Business consultant
- Sales
- Negotiation
- Business Development
- CMA software knowledge
- Expert closer
- Houston Association of Realtors
- Active Texas Real Estate License
- Contract Negotiation
- Client needs analysis
- Staff education and training
- Application support
- Medical Records Management
- Patient Assessments
Affiliations
- Woman Council Of Realtors Lake Houston Network/Membership Retention Chair
- North Channel Area Chamber Of Commerce / Member
- National Association Of Minority Contractors ( NAMC) / Member
- East Houston Medical Association/ Member
- Society of Women Engineers
- International Council of Nurses
Sky Diving
Sky Diving is my way of telling life that if I land on the ground , I better hit it running. Once I hit the ground , life is not done with me yet. Life is worth living , so lets make the best of it.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Epic ClinDoc Consultant - Global Nephrology Solutions
07.2021 - 08.2021
Epic Cadence Consultant (Ambulatory) - Prisma Health
03.2021 - 04.2021
Realtor - Connect Realty
03.2020 - Current
Home Health - OptimumHIT Health Care
09.2018 - 10.2018
Certified Chevrolet Consultant /Finance Specialist - Granger Cherolet
06.2018 - 07.2019
Certified Hyundai Consultant/Finance Specialist - Hyundai Of Silsbee
04.2017 - 02.2020
PDP Insurance Advisor - United Healthcare
05.2016 - 03.2017
Ambulatory Service Representative - Cleveland Clinic
02.2012 - 08.2014
Managing Cosmetologist - TreSheek Styling Studio
03.2008 - 04.2016
Champion School of Real Estate - , Certified Military Relocation Specialists
Champion School of Real Estate - , Certified PSA Real Estate Analyst
PTA - , Certified Life Speaker & Coach
Houston Baptist University - , Computer Programming, Vendor Certification
Champion School of Real Estate - , Real Estate License
Mastercard Corporate - , Certified Training Specialist
H&R Block - , Tax Professional
Vogue Beauty Academy - , Managing Cosmetologist / Owner Operations License
Charles F Brush - High School Diploma,
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