Micky Elnahas
Stamford,CT
Summary
Results-driven Sales Director with over 10 years of experience leading high-performing teams in B2B SaaS and client relationship management. Proven expertise in Salesforce CRM, sales strategy development, and account management, consistently driving revenue growth and exceeding sales quotas. Skilled in performance management, lead generation, and client retention strategies, with a track record of improving customer service scores and driving revenue increases. Adept at mentoring teams, fostering cross-functional collaboration, and optimizing sales operations to achieve and exceed organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Sales
Indeed.com
03.2016 - Current
- Led High-Performing Sales Teams: Directed a team of sales professionals, achieving 20% year-over-year revenue growth and exceeding quarterly quotas in a fast-paced, high-volume environment.
- Optimized Sales Strategies: Developed and implemented data-driven sales strategies tailored to clients, increasing team productivity by 26% and boosting client retention rates.
- Revenue Growth Management: Successfully managed a multimillion $ portfolio, driving growth through targeted prospecting, upselling, and cross-selling techniques.
- Pipeline Development and Conversion: Spearheaded initiatives that improved lead conversion rates by 14%, focusing on aligning outreach efforts with client-specific business needs.
- Performance Coaching: Provided ongoing coaching and mentorship, leading to an improvement in individual rep performance and promotions of team members into higher roles.
- Client Acquisition and Retention: Directed outreach strategies that secured 1,500+ new accounts while maintaining an 93% average retention rate for existing clients.
- Sales Process Optimization: Implemented streamlined sales processes, reducing average deal close time by 12%, enabling reps to focus on high-priority opportunities.
- Data-Driven Leadership: Leveraged Salesforce and analytics tools to track performance metrics, identify growth opportunities, and deliver actionable insights to improve team outcomes.
- Collaboration Across Functions: Partnered with marketing and product teams to align sales efforts with go-to-market strategies, resulting in an increase in campaign ROI.
- Market Expansion: Drove successful entry into emerging market, achieving new business revenue.
Sales and Customer Support Manager
Enterprise Holdings
01.2012 - 03.2016
- Directed and managed all operations for the region's largest and highest-performing branch, ensuring seamless integration of sales, customer service, and operational excellence.
- Cultivated strong relationships with new and existing clients, driving customer loyalty and aligning services to meet evolving financial needs.
- Oversaw all aspects of sales, fleet management, operations, and customer service, leading a team of 15 individual contributors to consistently exceed performance benchmarks.
- Achieved top regional performance, managing the #1 ranked branch for sales and revenue growth quarter-over-quarter.
- Boosted branch customer service score by 16% within two months, surpassing the corporate average by 7 points through targeted process improvements and team training.
- Drove 5% revenue growth in the first quarter, culminating in a 23% year-over-year revenue increase by optimizing sales strategies and team productivity.
- Mentored and trained new employees, focusing on skill development, professional growth, and achieving individual and team performance goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Master of Science - Sustainable Engineering
University of San Diego
San Diego, CA08-2026
Bachelor of Arts - Political Science
University of Connecticut
Stamford, CT05.2010
Skills
- Sales Team Leadership
- Account Management
- SaaS Sales Expertise
- Salesforce CRM
- Strategic Sales Planning
- Customer Retention Strategies
- B2B Sales Expertise
- Lead Generation and Qualification
- Client Relationship Management (CRM Tools)
- Performance Management
- Market Analysis and Competitive Benchmarking
- Cross-Selling and Upselling Strategies
Certification
- Project Management Certification - Udemy Business
- SQL Certification - Udemy Business
- Dale Carnegie Sales Certificate
Languages
Arabic
Limited Working
Italian
Limited Working
English
Native or Bilingual
Timeline
Director of Sales
Indeed.com
03.2016 - Current
Sales and Customer Support Manager
Enterprise Holdings
01.2012 - 03.2016
- Project Management Certification - Udemy Business
- SQL Certification - Udemy Business
- Dale Carnegie Sales Certificate
Master of Science - Sustainable Engineering
University of San Diego
Bachelor of Arts - Political Science
University of Connecticut
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