MICKY FOLASHADE

Investigated large loss mitigation issues, identifying key risk indicators.

• Built and maintained dashboards to assess the efficacy of our controls in mitigating fraud, while ensuring minimal impact on
• Identified developing patterns of fraudulent activities within Intuit's
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• extensive range of products.
• Conducted merchant and consumer account reviews, while contributing to an 18% reduction in loss exposure.
• Resolved chargeback disputes with an 80% win rate, enhancing revenue retention and customer satisfaction.
• Compiled data to support development of comprehensive risk policies.
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• Performed in-depth exploration and analysis of both internal and external data sources
• Equipped fraud policy teams with a comprehensive understanding of the ecosystem, enabling them to recognize opportunities for improvement and optimization of their solutions

• Managed over 1000+ accounts while improving increased recovery rates by 25%
• Contacted customers to discuss their overdue accounts and payment options. with overdue accounts and attempted to collect overdue amount or negotiate a payment plan to collect payment in instalments.
• Resolved customers issues and complaints concerning billing.
• Resolved customer issues and complaints related to billing, enhancing customer satisfaction.
• Submitted regular reports on the status of unpaid accounts and any repayment account progress.
• Promoted and sold new company products and services through networking, live presentations, and one-on-one sales events.
• Identified and pursued new market opportunities for growth and sales development.

• Managed the full end-to-end underwriting process for new business, annual renewals, and loan modifications to ensure timely, efficient execution.
• Performed underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewal and new business within assigned Letter of Underwriting Authority.
• Served as first-line point of contact for producers/customers on account-related matters, proactively identifying upsell and account rounding opportunities.
• Managed end-to-end underwriting process for new business, annual renewals, and loan modifications, ensuring timely execution.
• Collaborated with customers and internal business partners to gather required data and clarify financial or structural considerations.
• Documented assigned files ensuring completeness, compliance, and quality (correspondence, proposals, endorsements, cancellations, etc.).

• Served as the primary point of contact for new residents during their first 90 days: answering questions, resolving access issues, and connecting them with the right resources
• Acted as the primary point of contact for new residents during their first 90 days by answering questions, resolving access issues, and connecting them with the right resources.
• Identified and mitigated risks: Monitored community project progress, flagged potential delays or adaptation challenges early, and escalated risks to senior team members.
• Documented daily log entries to maintain continuity of services for program staff. to assist program staff in continuity of services

• Challenged compliance risks and guided lines of business through interactions and forum engagement.
• Oversaw Commercial Know Your Customer (KYC), identifying data trends and proactively advising on risks.
• Participated in audits, regulatory, and other reviews of AML program.
• Provided support to risk assessment and controlled initiatives such as the Money Laundering Risk Assessment (MLRA) or the Compliance Control Review (CCR)
• Built meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to a team of experts to help achieve their financial goals.