Summary
Overview
Work History
Education
Timeline
Generic

Mickyla Painter

Grand Rapids

Summary

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Budtender

Ascend Wellness
07.2021 - 10.2021
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.

Manager

Subway
10.2016 - 02.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Front Desk Receptionist

Massage Envy Spa
05.2013 - 09.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Sandwich Artist

Subway
06.2009 - 05.2013
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prepared and served hot and cold sandwiches based on customer preferences.

Education

Massage Therapy

Synergy Wellness Academy
Grand Rapids, MI

Certificate - Nursing Assistant

College of Southern Nevada
Las Vegas, NV
12.2015

Diploma -

Foothill High School
Henderson, NV
06.2011

Timeline

Budtender

Ascend Wellness
07.2021 - 10.2021

Shift Supervisor

Starbucks
03.2018 - Current

Manager

Subway
10.2016 - 02.2018

Front Desk Receptionist

Massage Envy Spa
05.2013 - 09.2016

Sandwich Artist

Subway
06.2009 - 05.2013

Massage Therapy

Synergy Wellness Academy

Certificate - Nursing Assistant

College of Southern Nevada

Diploma -

Foothill High School

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Mickyla Painter