Mico Khan-lee
Buffalo,NY
Summary
Dynamic professional with extensive experience in sales and operations, notably at Lowe's Home Improvement. Proven track record in team management and customer relationship management, enhancing service delivery and achieving sales targets. Skilled in inventory management and effective communication, driving operational efficiency and fostering strong client connections. Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
cook
pour house
Hamburg, New York
07.2025 - Current
- Prepared and cooked a variety of dishes following established recipes.
- Maintained cleanliness and organization in kitchen areas during service hours.
- Monitored food safety practices to ensure compliance with health regulations.
- Operated kitchen equipment efficiently, including grills, fryers, and ovens.
- Adapted quickly to changing demands in a fast-paced culinary environment.
Sales Consultant
Legacy forward solutions
Kenmore, New York
06.2025 - 08.2025
- Assisted clients in identifying product needs and preferences.
- Developed strong relationships with clients to foster trust and loyalty.
- Provided product demonstrations to enhance customer understanding.
- Utilized CRM software to track customer interactions and sales progress.
- Collaborated with team members to improve sales strategies and processes.
- Delivered exceptional customer service by addressing inquiries promptly.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
Wash Operator
Cintas
Alden, NY
03.2024 - 07.2025
- Operated machinery to ensure efficient production processes.
- Maintained cleanliness and organization in work areas.
- Followed safety protocols to prevent workplace accidents.
- Assisted in inventory management and stock replenishment.
- Collaborated with team members to meet production goals.
- Conducted quality inspections on finished products.
- Loaded and unloaded materials for processing operations.
- Documented daily activities and completed required reports.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Marketing Consultant
amaco
North Tonawanda, NY
05.2024 - 08.2024
- Developed marketing strategies to enhance brand visibility and engagement.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with cross-functional teams to implement marketing campaigns.
- Created compelling content for various digital platforms and media outlets.
- Analyzed campaign performance metrics to refine marketing tactics.
- Managed social media accounts to foster community interaction and growth.
- Designed promotional materials that aligned with brand messaging and goals.
Department Manager
Lowe's Home Improvement
Orchard Park, NY
05.2021 - 02.2024
- Managed departmental operations to ensure efficient workflow and customer service.
- Trained team members on product knowledge and customer engagement techniques.
- Oversaw inventory management, ensuring stock levels met customer demands.
- Implemented safety protocols to maintain a secure working environment for staff.
- Coordinated promotional displays to enhance product visibility and sales opportunities.
- Facilitated communication between departments to streamline processes and resolve issues.
- Conducted regular staff meetings to discuss goals, updates, and performance expectations.
- Monitored compliance with company policies and procedures in daily operations.
Overnight Operations Supervisor
Lowe's Home Improvement
Orchard Park, NY
12.2019 - 05.2021
- Supervised daily operations and ensured adherence to safety protocols.
- Coordinated team schedules and managed workflow efficiency across departments.
- Trained new staff on company policies and operational procedures.
- Monitored inventory levels and assisted with stock replenishment processes.
- Implemented best practices for customer service and problem resolution.
- Conducted regular team meetings to improve communication and collaboration.
- Enforced compliance with store standards and operational guidelines.
Fullfilment Associate
Lowe's Home Improvement
Orchard Park, NY
05.2019 - 12.2019
- Assisted customers in locating products and answering inquiries.
- Operated warehouse equipment to move products safely and efficiently.
- Maintained cleanliness and safety standards throughout the work area.
- Collaborated with team members to ensure timely order fulfillment.
- Packed and prepared items for shipment according to company guidelines.
- Monitored inventory levels to support restocking efforts as needed.
- Participated in training sessions to enhance product knowledge and skills.
- Received and organized merchandise for efficient stocking on sales floor.
Debt Collector
Coast Professional, Inc.
Elma, NY
01.2017 - 11.2018
- Managed inbound and outbound calls for debt collection efforts.
- Utilized collection software to track and document interactions with clients.
- Negotiated payment plans with customers to facilitate debt resolution.
- Conducted skip tracing to locate individuals with outstanding debts.
- Educated clients on debt repayment options and financial responsibility.
- Collaborated with team members to improve collection strategies and processes.
- Maintained accurate records of accounts and payment arrangements in system.
Business Owner
MKL LLC
Buffalo, NY
09.2014 - 09.2017
- Managed daily operations and workflow for retail and service activities.
- Developed marketing strategies to increase customer engagement and sales.
- Oversaw financial planning, budgeting, and expense management processes.
- Implemented inventory control systems to track supplies and stock levels.
- Trained and mentored staff on customer service best practices and procedures.
- Established vendor relationships to ensure timely supply of goods and services.
- Analyzed market trends to identify new business opportunities and areas for growth.
- Coordinated community outreach initiatives to enhance brand visibility and reputation.
Debt Collector
Firstsource Advantage LLC
Getzville, NY
01.2016 - 01.2017
- Managed inbound and outbound calls for debt collection efforts.
- Utilized collection software to track and document interactions with clients.
- Negotiated payment plans with customers to facilitate debt resolution.
- Conducted skip tracing to locate individuals with outstanding debts.
- Educated clients on debt repayment options and financial responsibility.
- Collaborated with team members to improve collection strategies and processes.
Line Operator
BFG Manufacturing
Blasdell, NY
12.2015 - 12.2016
- Operated machinery to ensure smooth production flow.
- Monitored equipment performance and reported issues promptly.
- Followed safety protocols to maintain a secure work environment.
- Assisted in training new operators on equipment usage and safety.
- Conducted quality checks on products throughout the manufacturing process.
- Maintained cleanliness and organization in the work area consistently.
- Collaborated with team members to optimize production efficiency.
- Adjusted machine settings based on product specifications and requirements.
CASHIER
LOWES
Orchard Park, NY
06.2015 - 12.2015
- Processed customer transactions accurately and efficiently at a retail home improvement store.
- Assisted customers in locating products and providing product information.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Handled cash, credit, and gift card transactions securely with attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Engaged customers with friendly service to enhance their shopping experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
LINE OPERATOR
BFG
Blasdell, NY
01.2015 - 12.2015
- Operated machinery for production and ensured proper equipment functionality.
- Monitored production lines and identified issues to maintain workflow efficiency.
- Conducted quality checks on products to meet company standards.
- Assisted in training new team members on safety and operational procedures.
- Collaborated with team members to optimize production processes and reduce downtime.
- Maintained clean and organized work areas to promote safety and efficiency.
- Followed safety protocols to minimize risks during operations and ensure compliance.
Dishwasher
OLIVE GARDEN
Blasdell, NY
08.2014 - 04.2015
- Cleaned and sanitized dishes, utensils, and kitchen equipment efficiently.
- Maintained organization of dishwashing area for optimal workflow.
- Assisted kitchen staff by providing clean dishes during busy shifts.
- Operated commercial dishwashing machines following safety protocols.
Education
HIGH SCHOOL DIPLOMA -
GLOBAL CONCEPTS CHARTER SCHOOL
Lackawanna, NY01.2014
Skills
- Computer skills
- Sales
- Supervising experience
- Microsoft Word
- Team management
- Manufacturing facility
- Forklift
- Order fulfillment
- Writing skills
- Sales management
- Customer relationship management
- Cash handling
- Freight
- Basic math
- Interviewing
- Leadership
- Organizational skills
- Relationship management
- Communication skills
- Restaurant experience
- Math
- Retail management
- Management
- English
- Windows
- Warehouse experience
- Customer service
- Manufacturing
- Food safety
- Kitchen equipment operation
- Time management
- Inventory management
- Quality control
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Training and mentoring
- Adaptability to change
- Conflict resolution
- Frying
- New hire training
- Quality assurance and control
- Food presentation
- Team leadership
- Safety compliance
- Sales strategies
- Market analysis
- Training and development
- Performance management
- Revenue management
- Staff management
- Financial management
- Goal setting
Certification
• Driver's License, 09/01/16, 09/30/24
Additional Information
I would love to obtain a job in a customer service environment where I will utilize acquired skills to help solve customers' issues.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
cook
pour house
07.2025 - Current
Sales Consultant
Legacy forward solutions
06.2025 - 08.2025
Marketing Consultant
amaco
05.2024 - 08.2024
Wash Operator
Cintas
03.2024 - 07.2025
Department Manager
Lowe's Home Improvement
05.2021 - 02.2024
Overnight Operations Supervisor
Lowe's Home Improvement
12.2019 - 05.2021
Fullfilment Associate
Lowe's Home Improvement
05.2019 - 12.2019
Debt Collector
Coast Professional, Inc.
01.2017 - 11.2018
Debt Collector
Firstsource Advantage LLC
01.2016 - 01.2017
Line Operator
BFG Manufacturing
12.2015 - 12.2016
CASHIER
LOWES
06.2015 - 12.2015
LINE OPERATOR
BFG
01.2015 - 12.2015
Business Owner
MKL LLC
09.2014 - 09.2017
Dishwasher
OLIVE GARDEN
08.2014 - 04.2015
HIGH SCHOOL DIPLOMA -
GLOBAL CONCEPTS CHARTER SCHOOL