Summary
Overview
Work History
Education
Skills
Timeline
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Micole Jarrow

Lake Charles,LA

Summary

Dynamic hospitality professional with extensive experience excelling in guest engagement and cash handling. Proven track record of enhancing customer satisfaction through exceptional service and attention to detail. Skilled in maintaining cleanliness standards and achieving order accuracy, fostering repeat business and positive guest experiences.

Diligent and reliable server with solid background in providing exceptional customer service in high-paced environments. Effectively ensured smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience

Overview

5
5
years of professional experience

Work History

Server/bartender

Walk Ons Sports Bistreaux
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Spa Concierge

Woodhouse Day Spa
10.2024 - Current
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Evaluated guest feedback data regularly to identify areas needing improvement or expansion within the spa''s service offerings.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Provided administrative support to management as needed, such as preparing reports, maintaining databases, and conducting market research.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
  • Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.

Server

Mighty Mikes Grill And Bar
03.2020 - 09.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Server

Waffle House
12.2021 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Streamlined order-taking process to minimize wait times for diners.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Washington Magnet Marion High
Lake Charles, LA
05.2022

Skills

  • Guest engagement
  • Cash handling
  • Exceptional customer service
  • Hospitality service expertise
  • Cleanliness standards
  • Order accuracy

Timeline

Server/bartender

Walk Ons Sports Bistreaux
01.2025 - Current

Spa Concierge

Woodhouse Day Spa
10.2024 - Current

Server

Waffle House
12.2021 - 07.2023

Server

Mighty Mikes Grill And Bar
03.2020 - 09.2024

Washington Magnet Marion High

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Micole Jarrow