Micole Spears
Winter Haven,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 9 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Multi-tasking Team Leader well-known for iexecuting successful, new ideas initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
04.2014 - Current
- Held weekly team meetings to inform team members on company news and updates.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Department Manager
Macy's
10.2011 - 01.2013
- Communicated with managers of other departments to maintain transparency.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Launched quality assurance practices for each phase of development
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Assistant Manager
Ben & Jerry's Ice Cream
04.2007 - 09.2011
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Agent
Hoilday Inn
12.2005 - 03.2009
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Monitored staff performance and provided feedback and guidance.
- Trained new staff members in customer service techniques and hotel operations.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
High School Diploma -
Charlotte Amalie High School
Charlotte Amalie, VI06.2001
Certificate - Cosmetology Education
Fortis
Maitland, FL09.2011
Health Coach - Health Coach
Institute For Integrative Nutrition
New York, NY07.2023
Skills
- Joint Ventures
- Accounts Payable and Receivable
- Complaint Resolution
- Company Valuations
- Workplace Safety
- Continuous Improvement Process
- Task Monitoring
- Performance Improvement
- Team Meetings
- POS Transactions
- Shipment Processing
- Preventable Injuries
Affiliations
- Toastmasters
Certification
- Health and Wellness, Institute for Nutrition - February 2023 Health Coach in Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Team Lead
Walmart
04.2014 - Current
Department Manager
Macy's
10.2011 - 01.2013
Assistant Manager
Ben & Jerry's Ice Cream
04.2007 - 09.2011
Front Desk Agent
Hoilday Inn
12.2005 - 03.2009
High School Diploma -
Charlotte Amalie High School
Certificate - Cosmetology Education
Fortis
Health Coach - Health Coach
Institute For Integrative Nutrition
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