Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

MICOLETTE JENKINS

Rockwall,TX

Summary

Proven leader in operational excellence, I elevated service standards at Sheraton Dallas, enhancing team efficiency and customer satisfaction. Expert in workflow planning and policies implementation, my mentorship significantly improved staff performance. Skilled in both performance monitoring and delegation, I consistently achieve company objectives, balancing customer needs with corporate goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Rooms Operations Manager

Sheraton Dallas
04.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Front Desk Agent

Sheraton Dallas
11.2018 - 04.2023
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.

Sales and Customer Service Specialist

Best Buy
10.2015 - 01.2018
  • Regularly identified customer preferences and suggested suitable products.
  • Executed mobile upgrades for customers.
  • Balanced customer satisfaction and company benefit in resolving issues.
  • Processed returns, refunds, exchanges according to company policies and procedures.

Education

Regents Diploma -

High School for Health Professions and Human Services
06.2011

Some College (No Degree) - Forensic Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • Performance monitoring
  • Performance reporting
  • Workflow planning
  • Policies and procedures implementation
  • Delegation
  • Troubleshooting and problem solving

Accomplishments

  • Commitment of the Week Award

Certification

  • Peer Review Certified Panelist

References

References available upon request.

Timeline

Assistant Rooms Operations Manager

Sheraton Dallas
04.2023 - Current

Front Desk Agent

Sheraton Dallas
11.2018 - 04.2023

Sales and Customer Service Specialist

Best Buy
10.2015 - 01.2018

Regents Diploma -

High School for Health Professions and Human Services

Some College (No Degree) - Forensic Psychology

Grand Canyon University

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MICOLETTE JENKINS