MicQueen Darst
Manager
Bellevue,MI
Summary
Award-winning Store Manager with expertise in staff scheduling, operational efficiency, and customer satisfaction. Proven track record of driving productivity and enhancing team collaboration to achieve top performance in sales and customer retention.
Overview
5
5
years of professional experience
Work History
Store Manager
Check `n Go
Lansing, US
02.2023 - Current
- Increased productivity by 30%.YOY
- Increased customer retention.
- Maintained optimal coverage during peak hours.
- Implemented new procedures.
- Trained staff members in customer engagement techniques.
- Awarded District Manager of the year for 2024, presented February 2025 for excellence in retail management.
- Achieved #1 position in originations, return customers, new customers, payments made and #1 overall in the states of Wisconsin and Michigan.
- Improved operational flow by setting an appointment based system, making wait times during busy times diminish down more efficiently over time.
- Improved accuracy by passing audits 2023 with 88 points and 2024 with 98 points.
- Conducted monthly period performance reviews with DDO.
- Received yearly promotions through yearly performance/audit reviews.
- Maintained profit margins.
- Ranked top in region including 29 stores.
- Improved team collaboration and morale.
- Maintained above-average KPIs in customer service metrics.
- Monitored real-time sales data.
- Created specialized staff schedules.
- Maintained above-average KPIs in sales.
- Trained over 3 new employees.
Tow Truck Dispatcher
First Call Towing
Battle Creek, US
11.2022 - 09.2023
- Provided real-time updates on accidents.
- Coordinated with third-party contractors.
- Provided supervisory oversight.
- Presented findings to senior managers.
- Analyzed patterns to improve response metrics.
- Utilized GPS tracking to monitor vehicle locations.
- Handled accidents during high-traffic holiday weekends.
- Boosted dispatcher morale.
- Ensured timely maintenance for all vehicles.
- Dispatched emergency tow services.
- Coordinated with regional law enforcement.
- Ensured safe arrivals to accident sites.
- Led a team during severe weather events.
- Resolved customer complaints related to dispatch delays.
- Communicated with clients during peak hours.
- Collaborated with insurance companies.
- Utilized a customer-first approach in managing dispatch queries.
- Significantly improved ETAs to pick-up locations.
- Advised fleet drivers on traffic changes.
- Operated within tight deadlines.
- Relieved pressure from peak-hour dispatch loads.
- Provided clear communication to drivers.
- Reduced truck idling and fuel costs.
Amazon Driver
Bolt Logistics
Lansing, US
09.2022 - 11.2022
- Provided exceptional customer service.
- Delivered high-value shipments.
- Consistently met deadlines.
- Ensured precise and timely handoffs.
- Resolved logistical problems in real-time.
- Leveraged personal time management skills.
- Operated in congested urban areas.
- Maintained incident-free record for cargo.
- Assisted in loading and unloading shipments.
- Ensured timely loading of parcels.
- Ensured compliance with local transportation laws.
- Adhered to DOT regulations.
- Ensured packages were undamaged upon arrival.
- Ensured understanding of company delivery procedures.
- Utilized handheld GPS devices.
- Utilized rapid-response problem-solving skills.
- Resolved transit issues.
- Developed strong relationships with clients.
- Adhered to company handling policies.
- Addressed delivery issues and complaints.
- Met tight deadlines.
- Ensured optimal vehicle maintenance.
- Continuously met demanding schedules.
- Achieved zero discrepancies.
- Managed time effectively.
- Demonstrated excellent driving skills.
- Inspected and maintained vehicle daily.
- Proactively updated customers on delivery status.
- Resolved package tracking discrepancies.
- Ensured compliance with safety regulations.
- Responded to unforeseen traffic disruptions.
Education
Some college - General Studies
High School -
Skills
- Staff Scheduling and Optimization
- Adaptability to Changing Retail Environments
- Foot traffic analysis
- Sales forecasting and goal setting
- Customer satisfaction improvement
- Profit Margin Enhancement
- Employee training and mentoring
- Event planning and execution
- Data-driven decision making
- Targeted promotions and marketing
- Multitasking in fast-paced environments
- Conflict resolution and problem-solving
- Team Leadership and Development
- Store performance analytics
- Performance evaluation
- Operational efficiency
- Customer service management
- Cash management
- Customer service
- Bank deposit procedures
- Multitasking and organization
- Friendly and positive
- Accurate money handling
- Performance metrics evaluation
- Goals and performance
Timeline
Store Manager - Check `n Go
02.2023 - Current
Tow Truck Dispatcher - First Call Towing
11.2022 - 09.2023
Amazon Driver - Bolt Logistics
09.2022 - 11.2022
Alpena Community College - Some college, General Studies
Alpena High School - High School,