Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Micquelle E. Jean

Savannah,GA

Summary

Diligent swing manager, with 15+ years of experience in the food service industry, specializing in kitchen operations and customer service. Proven ability to maintain high standards of food safety and sanitation while collaborating effectively with team members. in fast-paced environments. Recognized for strong leadership skills and attention to detail, ensuring efficient kitchen management and exceptional dining experiences. committed to delivering quality service and a positive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Swing Manager

McDonald's
07.2024 - Current
  • Supervised team members to ensure efficient operations during peak hours.
  • Trained new staff on food safety standards and quality procedures.
  • Managed inventory levels, ensuring timely restocking of supplies.
  • Implemented customer service protocols to enhance guest satisfaction.
  • Monitored compliance with health and safety regulations consistently.

Uber Partner

Uber Eats
10.2020 - 12.2021
  • Delivered excellent customer service to riders, ensuring positive experiences and high satisfaction ratings.
  • Navigated complex routing systems to optimize trip efficiency and minimize wait times.
  • Maintained vehicle cleanliness and operational readiness, adhering to safety standards.
  • Responded promptly to rider inquiries and concerns, resolving issues effectively to enhance service quality.
  • Collaborated with fellow partners to share best practices and improve overall operational efficiency.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Adapted quickly to changes in platform features or policies, ensuring compliance with updated regulations.

Kitchen Assistant

King Frazier Hall, SSU
08.2020 - 09.2020
  • Assisting with prep cooking and preparing meals
  • Responsible for temp logs, sanitizing, and cleaning
  • Assisting with plating meals Assisting with Serving meals
  • Key responsibilities

Kitchen Assistant/Sandwich Artist

Subway, Hunter AAF
02.2020 - 07.2020
  • Key holder, opening and closing the store by myself
  • Baking Sub rolls and cookies to standard policies and procedures
  • Making subs, prepare fresh veggies and soups
  • Keeping the store clean and up to code
  • Received Employee of the month for going over and beyond company policies
  • Key responsibilities

Kitchen and Maintenance

PeopleReady Skilled Trades
08.2019 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Overnight Baker

Panera Bread
10.2014 - 11.2015
  • Operated industrial ovens and mixers to produce high-quality baked goods for overnight service.
  • Ensured consistency in product quality by adhering to established recipes and baking techniques.
  • Monitored inventory levels of ingredients, proactively restocking supplies to prevent shortages.
  • Trained new team members on baking processes, safety protocols, and equipment operation standards.
  • Maintained cleanliness and organization of baking area to comply with health and safety regulations.
  • Implemented best practices for dough preparation, resulting in enhanced flavor profiles and textures.
  • Contributed to positive team morale by maintaining open communication lines and fostering a collaborative atmosphere amongst coworkers.

Sales Associate

Badcock Home Furniture
05.2012 - 08.2014
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed inventory levels, ensuring products were stocked and displayed effectively.
  • Collaborated with team members to achieve daily sales targets consistently.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Implemented promotional displays that increased product visibility and sales engagement.
  • Conducted regular merchandise audits to maintain store organization and cleanliness.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Developed familiarity with POS systems, ensuring efficient transaction processing and accuracy.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

Certificate - Medical Administrative Assistant

Ridley Lowell Technical Business Institute
Binghamton, NY
01.2010

Skills

  • Skilled in meal and beverage preparation
  • Adept at kitchen hygiene practices
  • Supportive team participant
  • Clear communication across all levels
  • Strong customer service abilities
  • Experienced food preparation aide
  • Team morale enhancement
  • Inventory oversight

Certification

ServSafe Certified 12/10/2024

expire 12/10/2029


Timeline

Swing Manager

McDonald's
07.2024 - Current

Uber Partner

Uber Eats
10.2020 - 12.2021

Kitchen Assistant

King Frazier Hall, SSU
08.2020 - 09.2020

Kitchen Assistant/Sandwich Artist

Subway, Hunter AAF
02.2020 - 07.2020

Kitchen and Maintenance

PeopleReady Skilled Trades
08.2019 - 02.2020

Overnight Baker

Panera Bread
10.2014 - 11.2015

Sales Associate

Badcock Home Furniture
05.2012 - 08.2014

Certificate - Medical Administrative Assistant

Ridley Lowell Technical Business Institute

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