Summary
Overview
Work History
Education
Skills
Timeline
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Micquisha Williams

Stone Mountain,GA

Summary

Experienced Public health professional and current Operations Manager offering demonstrated skills including but not limited to success in managing operational procedures, internal accounting processes, improving controls,budgets and strengthening systems for optimal performance. Proficient in developing and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

6
6
years of professional experience

Work History

Operations Manager

JPMorgan Chase
05.2022 - Current
  • Train ,manage and enhance initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Mitigate business risks by working closely with team members and assessing performance daily
  • Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increase operational quality
  • Develop and performed business strategies to achieve business goals and stay competitive

Branch Operations Associate Manager

Wells Fargo
02.2019 - 05.2022
  • Spearhead daily staff meetings to identify improvement strategies, discuss policy updates ,risk management, compliance training, and facilitate open communication
  • Meticulously use performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Develop and train employees with regard to current and new branch operations,policies and procedures resulting in 40 % branch production in 90 days
  • Supervise branch operation including teller line, establish staffing schedules,perform audits, monitor compliance and leverage fair performance evaluations

Personal Banker

Wells Fargo
08.2017 - 02.2019
  • Cultivated and strengthen banking relationships through recommending relevant products and services
  • Maximized credit revenue by 30% through effective outreach techniques and branch productivity
  • Crossed trained over 10 tellers to improve weekly teller referral goals and customer satisfaction
  • Built and maintained financial portfolios to meet established goals and objectives

Education

Master's Degree - Public Health

Fort Valley State University
Fort Valley, GA
12.2017

Bachelor's Degree - Biology

Fort Valley State University
Fort Valley, GA
12.2015

Skills

  • Risk Assessment
  • Business Relationship Management
  • Employee Training Oversight
  • Staff Management
  • Decision Making
  • Project Management
  • Financial Reports
  • Community Operations

Timeline

Operations Manager

JPMorgan Chase
05.2022 - Current

Branch Operations Associate Manager

Wells Fargo
02.2019 - 05.2022

Personal Banker

Wells Fargo
08.2017 - 02.2019

Master's Degree - Public Health

Fort Valley State University

Bachelor's Degree - Biology

Fort Valley State University

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Micquisha Williams