At Family Medicine Associates of Texas, excelled as a Patient Service Specialist by enhancing patient satisfaction and ensuring HIPAA compliance. Demonstrated expertise in insurance verification and exceptional customer service. Trained new staff, highlighting multitasking and organizational skills, significantly contributing to a cohesive work environment without compromising patient confidentiality. Translating for spanish speaking patients.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Family Medicine Associates of Texas
05.2024 - Current
Translating for Spanish speaking patients
Supported clinical staff in preparing examination rooms and ensuring cleanliness.
Facilitated communication between patients and medical personnel regarding treatment plans.
Educated patients on medication usage and follow-up care instructions.
Assisted healthcare professionals with patient intake and basic medical procedures.
Maintained accurate patient records using electronic health record (EHR) systems.
Scheduled appointments and managed patient flow to optimize clinic operations.
Conducted preliminary assessments, gathering vital signs and medical histories efficiently.
Collaborated with team members to enhance patient satisfaction and service delivery standards.
Followed appropriate procedures to minimize patient's exposure to radiation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Implemented care and efficiency improvements to support and enhance office operations.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
Increased patient satisfaction with compassionate bedside manner and effective communication skills.
Improved patient care by efficiently managing medical records and maintaining accurate documentation.
Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
National Certified Medical Assistant
Arlington Gastroenterologist
03.2022 - 05.2023
Externship experience . My role was to process lab orders for blood work , prescription orders for pharmacist as well as radiology orders. Worked alongside a nurse practitioner and physician to ensure best quality customer care
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collected and documented patient medical information such as blood pressure and weight.
Prepared lab specimens for diagnostic evaluation.
Educated patients on medication usage and follow-up care instructions.
Facilitated communication between patients and medical personnel regarding treatment plans.
Supported clinical staff in preparing examination rooms and ensuring cleanliness.
Maintained accurate patient records using electronic health record (EHR) systems.
Assisted healthcare professionals with patient intake and basic medical procedures.
National Certified Medical Assistant
Dallas Nephrology Associates
01.2022 - 04.2023
Managed patients records and orders to ensure patients received the best possible care. Scheduling patients , Urinalysis and phlebotomy , restocking and ordering medications / supplies for patients and office and Injection administrations for patients.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.