Michelle Martin
Idaho Falls,Idaho
Summary
Business driven General Manager with over 20+ years of experience focused on increasing sales and client rapport in the pet industry. Excellent reputation for resolving problems, and budget control. Strategic thinking manager focusing on turning low-performing businesses into top revenue producers.
Overview
25
25
years of professional experience
Work History
General Manager/Dog Trainer
Ameripet Hotel & Pet Center
Idaho Falls, Idaho
03.2014 - Current
- 220% revenue growth in first 5 years of management turning into million-dollar company
- Managed day to day operations scheduling 25+ employees
- Train employees on safety practices with animals and cleaning
- Greet customers and assist them with their pets
- Dog trainer on all levels (including aggressive dogs)
- Disease Control and regulations
- Develop all marketing material
- Built website and all social media for company
- Maintain entire computer systems as well as technical support for software
- Opening and closing daily books/deposits
- Remodeling of boarding building, yards, grooming, and training rooms
Owner
Peak Virtual Services LLC
Idaho Falls, Idaho
01.2009 - Current
- Website Development.
- Provide technical support for major corporations such as AT&T, Sears, Intuit, Rogers Telecommunications.
- Sales support.
- Program management and process improvement for new or existing call centers.
- Managed 25+ employees from various locations across US.
Certified Conductor
Union Pacific Railroad
Pocatello, Idaho
05.2014 - 01.2016
- Ensure compliance with all train orders, signals, rules and regulations for safety, operations, with Federal Railroad Administration
- Inspect all equipment on cars prior to departures for 1,000s of cars
- Receive and transmit information by radio and telephone
- Read and understand bulletins, work orders, and switch lists
- Instructed train crews to couple and uncouple cars, operate switches, and make minor repairs to rail cars, including replacing heavy couplings or air brake hoses
- Work with customers to ensure accurate movement and placement of cars
- Maintain awareness of surrounding area and suspicious activity to ensure rail safety
- Operated locomotive equipment with use of remote control device
- Comprehend color and/or hand signals and systems
- Quickly respond (with hand, finger, or foot) to visual symbols, signals and displays (sound, light, picture, etc.)
Rural Carrier Assistant
United States Postal Service
Idaho Falls, Idaho
01.2013 - 10.2014
- Present neat, clean, professional appearance reflecting positive postal image
- Protect all mail, monies, and postal equipment as required by federal law
- Directly interacted with customers to deliver mail, packages and ordered goods
- Updated routes based on weather and road conditions in real time to decrease delivery times by 10%
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Increased customer satisfaction by resolving delivery issues
General Manager/Dog Trainer
Happy Tails Lodge
Great Falls, Montana
01.2010 - 01.2013
- Responsible for day to day operations scheduling, payroll, all HR duties
- Maintaining inventory control, Budgeting and forecasting for each fiscal year
- Greet customers and assist them with their pets
- Dog trainer on all levels (including aggressive dogs)
- Disease Control and regulations
- Responsible for managing and implementing 2nd location
- Develop all marketing material
- Retail sales (increased revenue 150%), Opening and closing daily books/deposits
- Built website and all social media for company
- Wired and maintained entire computer systems as well as technical support for software
President/Founder
Targhee Animal Shelter
Driggs, Idaho
01.2009 - 01.2010
- Established no-kill animal shelter saving over 7,000 pets lives
- Grant writing/fund raising
- Volunteer Coordinator
- Technical writing (granted IRS 501-C3 status)
- Responsible for all cleaning, boarding, vaccinations, scheduling
- Responsible for budgeting, accounting, forecasting, marketing, process improvements, monthly and annual reports to county, event planning, website, sales and adoptions
Call Center Supervisor
Intuit
Englewood, Colorado
10.2008 - 06.2009
- Responsible for meeting sale goals of $30,000 monthly selling websites, point of sale, Quick-books, and search engine optimization
- Responsible for consulting customers in setting up correct business plan
- Developed new websites for different business customers
- Responsible for day-to-day line supervision of 30+ member team
- Daily tasks include staff scheduling and periodic performance appraisals
- Tracked and reported call statistics
- Worked closely with Rocky Mountain Area on process improvement for customer service center
Executive Director
Teton Valley Humane Society
Driggs, Idaho
01.2000 - 10.2008
- Researched, developed, and managed Idaho's first and largest "no-kill" animal facility
- Quadrupled adoptions in first year
- Developed over $2.5 million in fund raising and started program with children on probation to do community service at shelter
- Responsible for all cleaning, boarding, vaccinations, and scheduling
- Responsible for budgeting, accounting, forecasting, grant writing, marketing, process improvements, monthly and annual reports to county, fund raising and event planning
- Responsible for writing and updating county ordinances
- Managing 10 employees and 100+ volunteers
- Preformed all HR duties including writing 40-page employee manual, volunteer and educational programs
Education
Bachelor of Science - Computer and Information Sciences
Colorado State University
Fort Collins, CO1992
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
University of Montana
Missoula, Montana1990
Skills
- Diverse background in both profit & non-profit animal sector
- Dog Trainer (Basic Obedience, Behavioral & Socialization)
- Pet First Aid/CPR
- Dog & Cat Nutrition
- Grant Writing/Volunteer Coordinator/Event Planning
- Web development/Advertising
- Social networking ad design
- MS Office
- Client account management (POS,Paw Loyalty, K9 Bytes,Kennel Connections)
- Business Operations
- Staff training/development
- Human resources management
- Payroll
- Employee scheduling
- Budget development
- Inventory Management
Timeline
Certified Conductor
Union Pacific Railroad
05.2014 - 01.2016
General Manager/Dog Trainer
Ameripet Hotel & Pet Center
03.2014 - Current
Rural Carrier Assistant
United States Postal Service
01.2013 - 10.2014
General Manager/Dog Trainer
Happy Tails Lodge
01.2010 - 01.2013
Owner
Peak Virtual Services LLC
01.2009 - Current
President/Founder
Targhee Animal Shelter
01.2009 - 01.2010
Call Center Supervisor
Intuit
10.2008 - 06.2009
Executive Director
Teton Valley Humane Society
01.2000 - 10.2008
Bachelor of Science - Computer and Information Sciences
Colorado State University
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
University of Montana
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