Midenska Ortella
Davie,United States
Summary
Dedicated Direct Support Professional with nearly two years of experience providing high-quality care and support to individuals. Seeking to transition into a Patient Financial Services Representative role to leverage my strong customer service, organizational, and communication skills in a healthcare setting.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Sunrise Community Inc
2022.08 - Current
- Assisted clients with activities of daily living, including personal hygiene, meal preparation, and medication administration.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Scheduled and coordinated appointments for medical services, ensuring timely and accurate documentation and communication.
Stocker
Costco Wholesale Corp
2019.11 - 2022.02
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
High School Diploma -
Petit Seminaire College Saint Martin De Porres
Hinche, Haiti07.2018
Skills
- Client Support
- First aid and safety
- Behavior redirection
- Client documentation
- HIPAA Compliance
- Verbal and written communication
- Customer Service
- Medical Terminology
Timeline
Direct Support Professional
Sunrise Community Inc
2022.08 - Current
Stocker
Costco Wholesale Corp
2019.11 - 2022.02
High School Diploma -
Petit Seminaire College Saint Martin De Porres
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