MIDHUN MADHU
Thunder Bay,ON
Summary
Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
McDonald's
Thunderbay, Ontario
08.2021 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by and revenue streams by through effective change management practices.
- Met with clients to maintain communication to enhance teams' execution on new products.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
Customer Service Associate
walmart
Thunder Bay, ON
08.2021 - 12.2021
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed and actualized customer service initiatives to decrease wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Officer
Maruti Suzuki
Adoor, India
07.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders, used to answer 40-50 calls per day.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Graduate Certificate - Engineering Business And Safety Management
Confederation College of Applied Arts And Technology
Thunder Bay, ON08.2022
Bachelor of Technology - Mechanical Engineering
Amrita School of Engineering, Amrita University
India08.2022
Skills
- Scheduling and Coordinating
- Managing Production Teams
- Technical Proficiency
- Team Meetings
- Situational Awareness
- Customer Inquiries
- Inventory Control Processes
Timeline
Team Leader Manager
McDonald's
08.2021 - Current
Customer Service Associate
walmart
08.2021 - 12.2021
Customer Service Officer
Maruti Suzuki
07.2020 - 04.2021
Graduate Certificate - Engineering Business And Safety Management
Confederation College of Applied Arts And Technology
Bachelor of Technology - Mechanical Engineering
Amrita School of Engineering, Amrita University
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