MIDHUN PAVULURU

• Involved in resolving L2 and above severity issues and achieved 100% success rate in closure of tickets according to their priorities.
• Manage the daily workload based on priorities and Maintain SLAs to provide quality services to end-users.
• Incident management and problem management, join Bridge lines, provide timely updates, troubleshooting production issues.
• Proactively monitor the operations of the production system and help in resolving any live problems detected/reported.
• Created SQL queries and Python scripts to perform data analysis in complex Linux environments for providing adhoc reports.
• Automating tasks with third-party software integrations by scripting in python, to ensure data consistency and accuracy.
• Involved in on call rotation support for monitoring system health and proactively resolve high priority issues.
• Identify & recommend maintenance approaches to proactively reduce problems for end users.

• Orchestrated concurrent management of multiple projects while maintaining high levels of quality and productivity; executed project management protocols that reduced project backlogs by 40%.
• Conducted regression, end-to-end, and smoke tests using Cypress, identified critical bugs and promptly resolved them; demised bug rate by 30% and enhanced product stability
• Created a custom Horizon application that streamlined workflow and increased team efficiency by 25%, saving 100+ hours per month
• Configured and integrated SonarQube into the development pipeline; improved code quality by 30% and diminish critical errors by 40%
• Built a integration test suite with Jupiter API frameworks and participated in code reviews.
• Spearheaded weekly frontend deployments and ensured weekly releases for a team of 15 developers; increased release frequency by 50% and minimised deployment time by 30%
• Developed and implemented a comprehensive training program for new hires that resulted in a 50% reduction in onboarding time and a 20% increase in decreased retention rates

• Facilitated in Agile methodologies, implemented quality measures, and improved team quality efficiency by 30%.
• Built automation framework using Selenium WebDriver, Java, and Cucumber for web applications and Backend API Automation, and reducing manual efforts by 70% in the team
• Managed CI/CD pipelines, performed 800+ regression tests, and proactively detected 20 minor and 7 major defects.
• Mentored SDETs, collaborated in guild meetings, shared and gained functional knowledge, resulting in a 10% improvement in our team's Automation Quality.

• Coordinate and lead all testing phases for assigned projects, collaborate with business stakeholders and prioritizing work based on business criticality for the modernized migration project.
• Optimized documentation and reporting preparation procedures which cut down reporting time by 20%.
• Reduced a sprint delivery process to ontime to avoid potential pitfalls
• Skilled in healthcare industry client collaboration, managing comprehensive testing processes, including regression testing, within strict release deadlines.
• Coordinated with offshore team and onshore team to align sprint activities for manual testing and automated tests responsible to send sprint metrics to leadership

• Contributed to root cause analysis to determine core reason for failures and errors.
• Performed quality inspections and drafted reports to detail non-conforming material issues.

Production Support:

Support Engineer:

• Provided technical support to customers through effective troubleshooting and issue resolution, alongside database development.
• Utilized the Jira ticket management platform to track customer issues, maintenance windows, and change controls.
• Documented incident reports for outages, including details on SLA impact, root cause analysis, recovery, and preventive measures.
• Contributed articles to the knowledge base (Confluence, Box) to enhance self-help resources for both internal users and customers.
• Served as a subject matter expert for SQL monthly reporting procedures.
• Conducted and automated SQL Server version upgrades and patch installations.
• Collaborated with business analysts and testing teams to address requirements and fix bugs prior to product releases.
• Ensured on-time resolution delivery through 24*7 on-call rotation, addressing customer issues promptly.

• Created comprehensive test plans, test scripts and use cases to support testing objectives.
• Reviewed, evaluated and identified requirements for testability.
• Reviewed test plans and procedures for adequate coverage of system requirements.
• Engaged internal and external customers during planning and test phases and interfaced with assigned project managers to comply with entry criteria.