Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Midlene Cherubin

Lynn,MA

Summary

Highly communicative Air Station Operations Coordinator with strong foundation in monitoring aircraft and handling emergency situations for the past 8 years. Overseeing on average of 30 flights daily. Astute professional knowledgeable in directing flight crews, grounds operations and air traffic controllers and providing information on weather conditions and runway closures. Commended for leadership under severe pressure and superior critical thinking skills. Fluent in automated radar systems, flight control software and full suite of advanced technologies. Careful Coordinator with crisis management experience. Deep knowledge of FAA policies and security regulations honed in busy environments of international hubs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Coordinator Station Operations II

JetBlue Airways
05.2020 - Current
  • Conduct thorough investigations into the causes of flight delays, gathering information from various sources including flight crews, ground operations, and air traffic control.
  • Identify underlying factors and root causes contributing to flight delays, such as technical issues, weather-related disruptions, or operational constraints.
  • Collaborate with relevant departments and stakeholders to gather insights and perspectives to inform the analysis.
  • Accurately code and categorize flight delays according to predefined criteria and classifications.
  • Generate reports and summaries to provide insights into delay trends, contributing factors, and performance metrics.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Utilized computerized flight planning and automated tracking systems for flight activity monitoring, Sabre Interact, Movement Control, Flight Explorer.

Station Operations Staffing Coordinator

JetBlue Airways
04.2017 - 05.2020
  • Utilize scheduling systems and tools to create optimized staffing plans for ramp agents and gate agents across assigned flights and airport locations.
  • Assign personnel to specific flight assignments, taking into consideration factors such as flight schedules, aircraft types, operational requirements, and staffing levels.
  • Ensure equitable distribution of staffing resources to meet operational demands, balancing workload and personnel availability.
  • Verify that assigned agents possess the necessary qualifications, training, and certifications to perform their assigned duties safely and efficiently.
  • Serve as a point of contact for employees regarding staffing-related inquiries and issues.
  • Collaborate closely with operational leaders, dispatchers, and other departments to address operational challenges, resolve issues, and ensure alignment of efforts.

Ground Operations Crewmember

JetBlue Airways
08.2015 - 04.2017
  • Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
  • Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
  • Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
  • Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
  • Assisted in the safe de-icing process of aircrafts during winter months, ensuring timely departures despite adverse weather conditions.
  • Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.

Education

BA - Business Administration -

Salem State University
Salem, MA
05.2019

Skills

  • Customer Service
  • Scheduling and calendar management
  • Updating Stakeholders
  • Event Planning
  • Process Improvement
  • Presenting Ideas and Plans
  • Report Preparation
  • Cross-Functional Collaboration
  • Problem-Solving
  • Adaptability
  • Multitasking and Organization
  • Task Prioritization

Certification

  • Applying Project Management, By Google through Coursera - February 2024

Languages

Haitian Creole
Native or Bilingual

Timeline

Coordinator Station Operations II

JetBlue Airways
05.2020 - Current

Station Operations Staffing Coordinator

JetBlue Airways
04.2017 - 05.2020

Ground Operations Crewmember

JetBlue Airways
08.2015 - 04.2017

BA - Business Administration -

Salem State University

Similar Profiles

CREATE PROFILE
Midlene Cherubin