MIDLIN FLEUR-AIME

√ Prepare and serve a variety of beverages, accurately take orders, and manage multiple customers efficiently.

√ Ensure customer safety by monitoring behavior and verifying age requirements for alcohol consumption.

√ Open and close tabs, process payments accurately, and maintain financial accountability.

√ Expertise in alcohol pairings, classic and contemporary cocktails, and drink presentation.

√ Track and replenish bar supplies, maintain cleanliness, and ensure compliance with health and safety standards.

√ Ability to promote and sell products and services to enhance customer experience and increase revenue.

√ Strong verbal communication and interpersonal skills to engage with customers and provide exceptional service.

√ Ability to work efficiently under pressure, handle criticism constructively, and resolve customer concerns effectively.

√ Quick recall of drink recipes, customer preferences, and operational procedures to maintain high service standards.

√ Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Catering Attendant -

√ Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.

√ Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.

√ Enhanced event experiences by providing exceptional food and beverage service to clients.

√ Set up attractive buffet displays, adhering to company guidelines and quality standards.

√ Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.

√ Maintained a clean and organized serving area for optimal efficiency during events.

√ Contributed to successful events by setting up tables, chairs, and linens according to client specifications.

√ Coordinated seamless transportation of equipment between venues, minimizing delays in event setup or breakdown.

√ Trained new catering attendants on company policies and procedures, ensuring a consistent level of service excellence across the team.

√ Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.

√ Monitored food quality and freshness throughout day.

√ Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.

√ Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.

√ Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.

√ Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.

√ Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.

√ Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

√ Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

√ Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

√ Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

√ Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.

√ Order Management: Efficiently take customer orders at the front counter and accurately input them into the POS system.

√ Handled cash and payments with precision and security.

√ Food & Beverage Preparation: Prepare specialty drinks and ensure high-quality presentation.

√ Customer Service Excellence: Provide a welcoming and positive experience for guests, addressing their needs promptly.

√ Dining Area Maintenance: Regularly sanitize tables and maintain cleanliness for incoming guests.

√ Sales & Upselling: Skilled at maximizing customer purchases through product recommendations and upselling techniques.

√ Team Collaboration: Reliable and cooperative team player with a strong work ethic.

√ Adaptability & Quick Learning: Fast learner who can multitask effectively in a dynamic work environment.

√ Content Creation & Social Media Marketing: Produced engaging video content that resonated with viewers, promoting sharing across social platforms and growing subscriber base.

√ Photography & Visual Marketing: Set up photography studios, capture high-quality product images, and optimize visuals for online marketing.

√ Photo Editing & Composition: Select and adjust composition, lighting, and post-processing elements to achieve professional and visually appealing results.

√ Sales & Customer Engagement: Build strong customer relationships, upsell products effectively, and foster brand loyalty.

√ Conflict Resolution & Customer Service: Address and resolve customer concerns professionally, ensuring a positive customer experience and satisfaction.

√ Gained hands-on experience in HR operations while working with the Miami-Dade County Government Center.

√ Assisted with HR-related projects, contributing professional-quality work utilized by the organization.

√ Developed both hard and soft skills while building valuable industry connections.

√ Answered important phone calls, maintained organized records, and ensured confidentiality in file management.

√ Updated employee databases, gathered payroll data, and maintained accurate records.

√ Screened resumes, scheduled interviews, and assisted in the hiring process.

√ Welcomed and assisted incoming visitors, ensuring a professional and courteous experience.

√ Maintained relationships with personnel using strong collaboration and teamwork skills.

√ Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.