MIDORI DAVIDSON
Woodruff,SC
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
14
14
years of professional experience
Work History
Corporate Escalations Specialist
Charter Communications, Time Warner Cable
06.2023 - 03.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Developed training materials to enhance staff proficiency and productivity.
- Optimized inventory management, minimizing waste and reducing costs.
Billing Specialist
Charter Communications, Spectrum
01.2019 - 06.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Customer Service Representative
Verizon
07.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Product Specialist
Liberty Mutual
12.2014 - 01.2016
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
Rape Crisis Counselor
YWCA
03.2011 - 12.2013
- Contributed to agency''s effectiveness by maintaining accurate documentation and case records.
- Assisted law enforcement agencies with investigations, providing expert testimony when necessary.
- Promoted a safe environment for open communication by establishing trust and rapport with clients.
- Supervised and trained new volunteers or interns to ensure high-quality service delivery to clients.
- Strengthened collaboration within multidisciplinary teams by attending regular meetings and sharing vital information regarding client needs and progress.
- Improved client well-being by developing individualized safety plans and coping strategies.
Education
MBA - Human Resources Management
Strayer University
Greenville, SC12-2026
Bachelor of Arts - Psychology/Sociology
Queens University of Charlotte
Charlotte, NC05-2001
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Resource allocation
- Coaching and mentoring
- Compliance monitoring
- Knowledge sharing
- Team performance improvement
- Failure management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Self motivation
Affiliations
- Zeta Phi Beta Sorority, Inc.
- National Council of Negro Women
- Vice-Chair of Break the Silence Against Domestic Violence
Timeline
Corporate Escalations Specialist
Charter Communications, Time Warner Cable
06.2023 - 03.2025
Billing Specialist
Charter Communications, Spectrum
01.2019 - 06.2023
Customer Service Representative
Verizon
07.2016 - 01.2019
Product Specialist
Liberty Mutual
12.2014 - 01.2016
Rape Crisis Counselor
YWCA
03.2011 - 12.2013
MBA - Human Resources Management
Strayer University
Bachelor of Arts - Psychology/Sociology
Queens University of Charlotte
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