MIDORI Lee Arnoux
Customer Service Rep
Lilburn,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ingles Markets Inc
, GA
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Entry Clerk
B.E.D.S.
04.2020 - 11.2021
- Gathered invoices, statements, reports, personal details, documents, and information from employees, other departments, and clients
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Corrected errors and organized information
- Ensured data backup processes were executed to safeguard critical information
- Collaborated with colleagues to promptly address and rectify errors encountered during data entry
- Assisted with additional duties and responsibilities as required by the team
Education
ASSOCIATE DEGREE IN BIOLOGY -
Pace University
Manhattan, NY08.2021
Skills
- Microsoft Office Suite (Word, Excel)
- Customer Service
- Active Listening
- Critical Thinking
- Error Identification and correction
- Organizational Efficiency
- Proficient Touch typing
- Data Entry
Hobbies and Interests
- Literature
- Painting
- Drawing
- Pilates
- Self-care
- Travel
Timeline
Customer Service Representative
Ingles Markets Inc
06.2022 - Current
Data Entry Clerk
B.E.D.S.
04.2020 - 11.2021
ASSOCIATE DEGREE IN BIOLOGY -
Pace University