Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mieah Bellgowan

Lansing,MI

Summary

Diligent Customer Service Representative experienced in team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork, attention to detail and enhancing productivity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Popeye's
12.2024 - Current
  • Stewards staff development in upselling store products while upholding company values and standards.
  • Consistently displays problem solving skills by de-escalating complaints and addressing concerns during high volume periods to maintain team productivity.
  • Oversees and logs daily upkeep of store appliances and inventory.
  • Demonstrates multitasking skills while completing general store tasks such as supervising shifts, order taking and serving, food inspections, and answering phone calls.
  • Motivates and stewards employees to maintain high work ethic and when completing tasks to satisfy guests needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Junior Varsity Volleyball Coach

Waverly High School
09.2024 - Current
  • Organized practice plans focused on skill development to prepare players for Varsity.
  • Planned routine conditioning focused on muscle building and character shaping.
  • Organized team bonding activities to enhance team coordination, communication and trust.

Manager

Wendy's
07.2023 - 07.2024
  • Adequately upsells store products for maximum customer experience and increased store benefit.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Oversees and logs daily upkeep of store appliances and inventory.
  • Demonstrates leadership by using effective communication skills to complete general store tasks such as supervising shifts, order taking and serving and answering phone calls.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Contact Center Specialist

Case Credit Union
10.2021 - 05.2023
  • Cordially welcomed and directed members through their inquiries, while managing about 80 inbound and 10 outbound calls, efficiently completing online tasks such as configuring account access, addressing service requests, and activating debit/credit cards for clients monthly.
  • Facilitated seamless over-the-phone transactions, including loan payments, account transfers, and daily balances.
  • Enhanced member account acquisition and loan approval rates by optimizing the processing and management of consumer checking and savings accounts, auto/visa/personal loan applications, and term deposit accounts, including IRA and TDA.
  • Prioritized accuracy and efficiency while administering about 6 loan applications, processing and booking loans, scrutinizing critical documents, and generating precise daily reports.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handling time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Care Attendant

Gardeners Adult Foster Care
09.2020 - 10.2021
  • Optimized overnight household operations, improving resident satisfaction and household efficiency through streamlined personal care, prompt communication, and impeccable cleanliness.
  • Elevated overnight care standards, fostering resident well-being and a harmonious household environment through exceptional personal care, swift communication, and tailored scheduling.
  • Improved patient comfort by providing attentive and compassionate care.
  • Maintained detailed documentation on patient care activities to support seamless communication among caregivers and healthcare professionals.
  • Identified potential health concerns or hazards within the living environment, taking proactive steps to address issues and minimize risks.

Crew Member

Chick-Fil-A
02.2020 - 09.2020
  • Exemplified exceptional customer service by precisely managing orders and cash registers, meticulously executing cleaning and sanitization protocols, and ensuring accurate order fulfillment, leading to heightened customer satisfaction and increased restaurant productivity.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.

Education

Diploma -

Waverly High School
06.2018

Skills

  • Customer Service
  • Attention to Detail
  • Time Management
  • Adaptability
  • MS office
  • Problem-solving

Certification

  • ServSafe Food Handler's Certification
  • CPR/AED Certification

Timeline

Shift Manager

Popeye's
12.2024 - Current

Junior Varsity Volleyball Coach

Waverly High School
09.2024 - Current

Manager

Wendy's
07.2023 - 07.2024

Contact Center Specialist

Case Credit Union
10.2021 - 05.2023

Care Attendant

Gardeners Adult Foster Care
09.2020 - 10.2021

Crew Member

Chick-Fil-A
02.2020 - 09.2020

Diploma -

Waverly High School

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Mieah Bellgowan