Summary
Work History
Education
Skills
Timeline
Generic

Mieasha Gutierrez

Houston

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Tech Support

Apogee
Austin
  • Providing exceptional customers service.
  • Proficient in utilizing a PC and Familiar with Microsft office suite.
  • Responding to emergency outages promptly.
  • Collaborating within Operations to resolve end user and network escalations.
  • Collaborating with Apogee teams to coordinate client activities ( client move in)
  • Tracking and updating escalation tickets.
  • Ensuring that Apogee's policies and end- user agreement are upheld.
  • Assisting in your region as assigned.

Cashier

Wal Mart
Pearland
  • Greeting customers, answering questions, providing a postive experience
  • Scanning items, applying discounta and processing payments.
  • Dealing with returns and issues.
  • Following company policies and procedures
  • Keeping work are clean and presentable
  • Maintaining the safety of the facility by following locating merchandise and resolving concerns
  • Promoting the company's product and services.

Crew Team Member

McDonald's
Houston
  • Connect with customers to ensure they have a Positive experience
  • Help customers order their favorite McDonald's Meals
  • Prepare all of Mcdonald's World Famous Food
  • Partner with other crew and managers to meet daily goals and have fun
  • Eep the restaurant looking fantastic

Customer Care Representative

Conduent
Houston
  • Answering customer questions, handling complaints, providing information about products.
  • Reviewing customer policies, changing policies and making policy recommendations.
  • Managing claims reporting processing.
  • Communicating clearly via written and verbal communication.
  • Inputting data via writtenand electronic communications.
  • Help locating doctors

Care Provider Personal Provider

Spirit love & Faith
  • Helping patients with personal hygiene, mobility and physical activities
  • Monitoring and administering prescription medications.
  • Updating patient records, care plans and incident logs.
  • Promoting mental wellbeing and providing emtional support.
  • Intructing patients on medication and special diets.
  • Supporting families and relativs who are taking on new care responsibilities
  • Planning, shopping form cooking, and serving meals.

Technical Support & Sales Representative

Asurion
Houston
  • As a key member of Asurion sales teans, i was responsible for providing exceptional customer experiences, providing technical expertise.
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfactions
  • Build sustainable relationships and trust with customers through open interactive cummunications
  • Meet and exceed metric obligations
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Customer Service Specialist

Vericast
San Antonio
  • Juggle Multiple tasks like a pro
  • Pay close attention to little details
  • Communicate clearly and connect with people
  • Use basic computer skills to reset logins and locate balances and transaction
  • Probing to identify needs
  • Entering & processing orders
  • Process cancel/ change request
  • Ensure appropriate follow-through steps are completed for each call
  • Monitoring of individual performance tracking data and providing input for individual development plans

Education

Houston Can Academy
Houston
06.2016

Houston Community College
Houston

Skills

  • Technical Knowledge
  • Effective Communication
  • Resourcefulness
  • Building customer loyalty
  • Conflict Resolution
  • Active listening
  • Adaptability
  • Patience
  • Problem-solving
  • Conscientious
  • Writing skills
  • Technical support
  • Customer relationship management
  • Data entry
  • Policy compliance
  • Incident reporting
  • Ticket tracking
  • Conflict resolution
  • Communication skills
  • Emergency response
  • Team collaboration
  • Tech support

Timeline

Tech Support

Apogee

Cashier

Wal Mart

Crew Team Member

McDonald's

Customer Care Representative

Conduent

Care Provider Personal Provider

Spirit love & Faith

Technical Support & Sales Representative

Asurion

Customer Service Specialist

Vericast

Houston Can Academy

Houston Community College

Similar Profiles

CREATE PROFILE
Mieasha Gutierrez