Dynamic leader and strategic thinker with a proven track record at Intercon Security, enhancing team productivity and customer satisfaction. Expert in emergency response and adept at conflict de-escalation, demonstrating exceptional team leadership and customer service skills. Achieved significant improvements in security operations, leveraging tactical training and firearms proficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Armed Security Officer, Lt/ Supervisor
Intercon Security
10.2023 - 08.2024
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Evaluated staff performance and provided coaching to address inefficiencies.
Armed Security Officer
Sway Security
02.2023 - 09.2023
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Responded quickly to incidents and assessed active situations for security concerns.
Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Armed Security Officer Sgt/ WatchCommander
APG Security
02.2017 - 08.2021
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Checked personnel ID badges and issued temporary credentials to visitors.
Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Performed hourly patrols of building areas, parking lots and facility grounds.
Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Examined doors, windows and gates to verify security.
Completed full building and grounds patrols to spot and investigate concerns.
Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Maintained accurate documentation of all incidents and activities for legal compliance purposes as well as data-driven decision making processes improvement.
Controlled access to property to secure facility and grounds from unauthorized entry.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Achieved consistently high levels of customer satisfaction by actively soliciting feedback from clients and addressing their concerns in a timely manner.
Collaborated with local law enforcement agencies to share intelligence, ensuring a well-informed and proactive security force.
Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
Performed hourly patrols of building areas, parking lots and facility grounds.
Completed shift handover reports and debriefed next shift upon arrival.
Managed security staff rotation for position coverage on breaks.
Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Trained security workers on site-specified procedures.
Recorded daily security occurrences in site assignment log.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Education
Associate of Science - Administration Of Justice
Antelope Valley College
Lancaster, CA
02-2013
High School Diploma -
Mojave High School
Mojave, CA
06-1993
Skills
Public safety
Body armor usage
Report writing
Guest relations
Incident documentation
Computer skills
Crowd control
Facility protection
Emergency response
Perimeter security
CCTV monitoring
Equipment inspection
Security planning
Conflict de-escalation
Alarm response
Vehicle patrol
Patrol procedures
Tactical training
Safety control
Firearms proficiency
Vandalism prevention
Radio communication
Grounds patrols
Facilities patrol
Building patrol
Honest and dependable
Armed security guard certification
Reliable and responsible
Punctuality
Reliability
Team player
Patrolling
Incident reporting
CPR certified
Professional demeanor
Team leadership
First aid certified
Customer service
Keen observer
Security operations experience
Adaptable and flexible
Security camera monitoring
Security team coordination
Accomplishments
Documented and resolved [Issue] which led to [Results].
Collaborated with team of [Number] in the development of [Project name].