Mieka Mactavious
Dover, Delaware,DE
Summary
Proven security and customer service expert with a track record of enhancing safety and client satisfaction at the Office of the Adjutant General-Base Security Guard. Excelled in security camera monitoring and verbal communication, significantly improving surveillance efficiency. Demonstrated leadership in crisis situations, contributing to a safer environment. Skilled in diverse training including Active Shooter and Incident Command, showcasing a commitment to workplace safety and team cohesion.
Overview
17
17
years of professional experience
Work History
Base Security Guard
Office of the Adjutant General- Base Security Guar
09.2022 - 07.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintain requisite logs/registers
- Escorts disorderly personnel
- Utilize CCTV, telephone/radio contact
- Knowledge of rules, regulations and policies
- Performs other related duties as required
Housekeeping Room Attendant
Marriott International(The Westin St. John)
02.2021 - 03.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Cashier
St. John Ferry Ticketing
06.2019 - 10.2020
- Greeted customers and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Disaster Case Manager
Catholic Charities Virgin Islands
09.2018 - 10.2019
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
- Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
- Conducted outreach activities within affected communities to identify potential clients in need of case management services.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
Case Manager Mobile
AECOM Field Services, INC
03.2018 - 06.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Made contact to approximately 3,700 unreachable FEMA Registrants while attracting the highest number of new Applicants as possible.
- Provided community outreach services at local churches for new applicants
- Presented new opportunities for current applicants.
Applicant Services Processing Specialist
FEMA
11.2017 - 03.2018
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Provided superior customer service to hundreds of applicants, ensuring quality service, and expeditiously assisted in the disbursement of $1 Million in monetary assistance to eligible FEMA applicants.
- Served as a liaison between applicants and FEMA inspectors to coordinate
- inspections and advance survivors' recovery.
- Placed calls to survivors to advise applicants of new policies to provide proper documentation for case file.
Service Coordinator Assistant
AmeriCorps CNCS (Corporation for National and Comm
06.2015 - 08.2017
- Facilitated resident independency and well-being via accompanying tenants to community events, medical appointments, and other personal matters.
- Directed to lead special projects and events designed to maintain residents' well-being and overall happiness at the facility.
- Provided light housekeeping and home-making tasks to secure a clean-living environment.
- Worked jointly with local partners, and federal partners to ensure community
Security Officer
Allied Universal Service Security Officer
02.2017 - 05.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Commercial Security, St. Thomas, St. Croix USVI
02.2007 - 07.2015
- Secured premises of various locations to prevent, violence or infractions; monitored and authorized entrance and departure of employees and visitors.
- Maintained daily activity reports and irreguarity reports noting equipment of propery damage, theft, unauthorized persons or unusual occurrences
- Preserved order and protected property by circulating visitors, patrons, or empolyees.
- Provided physical security enforcement at various facilities to prevent criminal
Education
Diploma - All Subjects
Charlotte Amali High School
Virgin Island 05.2009
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Standard PrecautionsInfection ControlDrug Substance AbuseCitizenship trainingCPR/First AidVoices that CountFire PreventionResume Writing/Interviewing SkillsSexual HarassmentDisability PracticesClient AbuseConflict ResolutionTeam BuildingAnti-Violence/De-Escalation TechniquesLeadershipSocial MediaJob Skills/ProfessionalismPersonalitiesFear of FallingDiversity WorkshopCustomer ServicesDisability InclusionAbuse and NeglectDisability RightsEthics TrainingSecurity Training PI Personal Identity InformationSafety and Health Awareness TrainingApplicant Update in helplinePrivacy TrainingDisaster WorkforceActive Shooter TrainingIncident Command TrainingFire Extinguisher Use
Baton/Handcuffing and pepper spray training
OPSEC Awareness for Military Members, DoD Employees and Contractors
DOD Mandatory Controlled Unclassified
Information (CUI) Training
Cl Awareness and Reporting Briefing
Hate Crimes Recognition & Reporting
Standard Precautions
Infection Control
Timeline
Base Security Guard
Office of the Adjutant General- Base Security Guar
09.2022 - 07.2024
Housekeeping Room Attendant
Marriott International(The Westin St. John)
02.2021 - 03.2022
Cashier
St. John Ferry Ticketing
06.2019 - 10.2020
Disaster Case Manager
Catholic Charities Virgin Islands
09.2018 - 10.2019
Case Manager Mobile
AECOM Field Services, INC
03.2018 - 06.2018
Applicant Services Processing Specialist
FEMA
11.2017 - 03.2018
Security Officer
Allied Universal Service Security Officer
02.2017 - 05.2017
Service Coordinator Assistant
AmeriCorps CNCS (Corporation for National and Comm
06.2015 - 08.2017
Security Officer
Commercial Security, St. Thomas, St. Croix USVI
02.2007 - 07.2015
Diploma - All Subjects
Charlotte Amali High School
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