Mieko Duggins
Renton,WA
Summary
Highly competent Employee with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
4
4
years of professional experience
Work History
Receptionist
Center For Tmj & Sleep Solutions Nw
Bellevue, WA
03.2024 - 10.2024
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled/rescheduled/cancelled appointments
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
Administrative Assistant
Swedish Cancer Institute
Seattle, WA
05.2023 - 01.2024
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Proofread content for typo-free emails and documentation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Leasing Agency
Coast leasing Agency
Everett, Washington
08.2022 - 03.2023
- Assisted in preparing legal documents such as eviction notices when necessary.
- Detailed application requirements and answered questions from prospective tenants.
- Prepared and submitted monthly tenant visit logs.
- Conducted informative and personalized tours, resulting in new leases.
- Collected security deposits from new tenants.
- Negotiated rental agreements with potential tenants.
Call Center Representative
MultiCare Health System
Auburn, WA
08.2020 - 07.2022
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained records of customer interactions, transactions, comments and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
Contemporary Buisness Administration -
Renton Technical College
Renton, WA01.2025
Massage Therapy - Certificate
Renton Technical College
Renton, WA06.2014
Skills
- Time management
- Customer service
- Communication skills
- Telephone skills
- Organization skills
- Phone etiquette
- Data entry
- Office management
- Documentation and reporting
- Basic accounting
- Leadership
Timeline
Receptionist
Center For Tmj & Sleep Solutions Nw
03.2024 - 10.2024
Administrative Assistant
Swedish Cancer Institute
05.2023 - 01.2024
Leasing Agency
Coast leasing Agency
08.2022 - 03.2023
Call Center Representative
MultiCare Health System
08.2020 - 07.2022
Contemporary Buisness Administration -
Renton Technical College
Massage Therapy - Certificate
Renton Technical College