Mieko Duggins
Renton,WA
Summary
Highly competent Employee with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
6
6
years of professional experience
Work History
Receptionist
Center For Tmj & Sleep Solutions Nw
Bellevue, WA
03.2024 - 10.2024
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled/rescheduled/cancelled appointments
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
Administrative Assistant
Swedish Cancer Institute
Seattle, WA
03.2023 - 03.2024
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Proofread content for typo-free emails and documentation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Call Center Representative
MultiCare Health System
Auburn, WA
02.2020 - 07.2022
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained records of customer interactions, transactions, comments and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Worked from home, went into office when needed.
Patient Service Representative
Kaiser Permanente
Renton, WA
02.2019 - 12.2019
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed appointment scheduling, ensuring optimal utilization of resources and staff availability.
- Resolved patient inquiries and concerns, improving overall satisfaction ratings through effective communication.
- Collaborated with healthcare teams to streamline patient information management systems for accuracy.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Worked from home.
Education
Contemporary Buisness Administration -
Renton Technical College
Renton, WA01.2025
Massage Therapy - Certificate
Renton Technical College
Renton, WA06.2014
Skills
- Time management
- Customer service
- Communication skills
- Telephone skills
- Organization skills
- Phone etiquette
- Data entry
- Office management
- Documentation and reporting
- Basic accounting
- Leadership
- Appointment scheduling
- Office administration
- Client relationship management
- Team collaboration
- Multitasking and prioritization
- MS office
- Microsoft office
- Scheduling
- Customer and client relations
- Verbal and written communication
- Administrative support
- Schedule management
- Typing speed
- Multi-line telephone systems
- Office equipment operations
- Record preparation
- Front desk operations
- Call redirection
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Computer proficiency
- Billing and invoicing
- Basic math
Education and Training
true
Timeline
Receptionist
Center For Tmj & Sleep Solutions Nw
03.2024 - 10.2024
Administrative Assistant
Swedish Cancer Institute
03.2023 - 03.2024
Call Center Representative
MultiCare Health System
02.2020 - 07.2022
Patient Service Representative
Kaiser Permanente
02.2019 - 12.2019
Contemporary Buisness Administration -
Renton Technical College
Massage Therapy - Certificate
Renton Technical College