Miel Mock
High Point,NC
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Practice Administrator
Cone Health
12.2014 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
Health Center Administrator
Duke Primary Care
02.2012 - 12.2014
- Enhanced patient satisfaction by implementing efficient administrative systems and workflow processes.
- Streamlined patient registration process for faster check-ins, improving overall experience.
- Negotiated contracts with vendors to reduce costs, optimizing the health center''s budget.
- Collaborated with medical staff to develop new policies and procedures, ensuring compliance with healthcare regulations.
- Managed daily operations at the health center, ensuring smooth functioning of all departments.
- Maintained a safe and hygienic environment within the health center, adhering to infection control guidelines.
- Oversaw facility renovations and expansions, maximizing space utilization while minimizing disruptions to ongoing operations.
- Facilitated communication between various departments within the health center, fostering a collaborative working environment that prioritized teamwork.
Clinic Supervisor
Duke Primary Care
08.2010 - 02.2012
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Developed staff training programs for the enhancement of clinical skills and adherence to facility policies.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Office Manager
Atlanta Clinics For Preventive Medicine
09.2000 - 02.2010
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
Education
Health Administration
Atlanta Metropolitan State College
Atlanta, GABBA - Business Management
Clark Atlanta University
Atlanta, GAHigh School Diploma -
Northeast Guilford High School
Mcleansville, NC06.1997
Skills
- Practice Marketing
- Scheduling Coordination
- Operations Management
- Schedule Management
- Performance Metrics
- Staff Development
- Practice Management
- Employee Work Scheduling
- Epic Systems
- Medical personnel recruitment
- Supplies Ordering
- Human Resources
Timeline
Practice Administrator
Cone Health
12.2014 - Current
Health Center Administrator
Duke Primary Care
02.2012 - 12.2014
Clinic Supervisor
Duke Primary Care
08.2010 - 02.2012
Office Manager
Atlanta Clinics For Preventive Medicine
09.2000 - 02.2010
Health Administration
Atlanta Metropolitan State College
BBA - Business Management
Clark Atlanta University
High School Diploma -
Northeast Guilford High School