Miel Perez
Schertz,TX
Summary
Results-driven shift leader with a focus on quality assurance and time management. Proven ability to resolve customer complaints promptly while maintaining a positive atmosphere and upholding safety procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros
schertz, TX
03.2025 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Assisted customers with orders while providing a friendly atmosphere.
- Resolved customer complaints quickly to enhance satisfaction and loyalty.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
Cast and Crew
Santikos Entertainment
schertz, TX
07.2022 - 03.2024
- Provided excellent customer service in a fast-paced entertainment environment.
- Assisted in maintaining cleanliness and organization of theater facilities.
- Collaborated with team members to ensure smooth operations during busy periods.
- Explained movie showtimes and amenities to enhance guest experiences.
- Prepared food and beverages in accordance with safety and quality standards.
- Followed safety procedures to create a safe environment for guests and staff.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05-2023
Some College (No Degree) - Nursing
Northeast Lakeview College
Universal City, TXSkills
- Customer service
- Team leadership
- Cash handling
- Quality assurance
- Time management
- Safety procedures
- Problem solving
- Task delegation
- Collaboration skills
- Training assistance
- Goal setting and tracking
- Shift leadership
- Employee recognition
Certification
- CCMA through NHA
Languages
English
Professional
Spanish
Professional
Timeline
Shift Leader
Dutch Bros
03.2025 - Current
Cast and Crew
Santikos Entertainment
07.2022 - 03.2024
High School Diploma -
Samuel Clemens High School
Some College (No Degree) - Nursing
Northeast Lakeview College
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