Mel Daley
Livingston,MT
Summary
Versatile and results-oriented professional with a proven track record in operations management and customer service excellence, notably at Espresso & Ice Cream House. Demonstrated expertise in business planning and team collaboration, achieving significant process efficiencies. Skilled in documentation and adept at fostering positive customer relationships, ensuring high satisfaction levels.
Overview
15
15
years of professional experience
Work History
Owner Operator
Espresso & Ice Cream House
05.2017 - Current
- Managed day-to-day business operations
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- Increased customer satisfaction by providing high-quality services and timely communication
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs
UPS Driver
UPS
11.2021 - 01.2023
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Achieved safe driving records by consistently following traffic rules and regulations
- Delivered goods and products to customer on time and in excellent condition
Server and Education Assistant
Eataly NYC Flatiron
09.2009 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Education
Bachelor of Arts - International Relations
Carroll College
Helena, MT01-2006
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
UPS Driver
UPS
11.2021 - 01.2023
Owner Operator
Espresso & Ice Cream House
05.2017 - Current
Server and Education Assistant
Eataly NYC Flatiron
09.2009 - 01.2019
Bachelor of Arts - International Relations
Carroll College
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