MIENA DAWSON
Summary
Seeking to thrive professionally with a dynamic and expanding organization. Showcasing exceptional performance and productivity through strong time-management and organizational skills. Excels in fast-paced environments, fostering a collaborative team spirit. Ultimate goal is to contribute significantly to the company's vision and mission, driving its success forward.
Overview
17
17
years of professional experience
Work History
Intake Coordinator (DME)
Aapex Specialty Pharmacy (DME & DEXCOM)
09.2023 - 02.2024
- Speaking to patients (New Included) & taking order request
- Getting approvals for medication & medical supplies for patients
- Automatic monthly delivery that is fast & free
Front Office Coordinator
Shield Healthcare
10.2022 - 08.2023
- Verifying Insurance for Patients
- Sending out invoices to Pharmacy's for payment for treatments
- Setting up appointments for customers to get at home treatments (Infusions)
- Learning the proper coding to put on customers charts (In Training)
- Verifying the ICD-10 codes are correct for services rendered
Remote Insurance Verification Specialist
Bloom Insurance
08.2021 - 09.2022
- Communicating with customers via at home equipment; Authentication of Identification (Via various channels)
- Providing Customers with Basic Medicare Information; in addition to transferring to Licensed Professionals when needed
- Meeting Personal & Customer Services Team quality targets/call handling quotas
Operations Manager
Happy Me Tee
10.2019 - 03.2021
- Communicating with customers through varies channels to assist with customer needs
- Set up Payments & Payment Plans
- Handling Escalated Calls; Providing Solutions that benefit all involved
- Managing Front/Back Office Needs (Supervised 5 Employees)
- Constant involvement with Design approval and Client to ensure the best Service
Assistant Title Examiner/Escrow Specialist
Stewart Title
03.2017 - 10.2019
- Routine administrative duties include proofreading, gathering information, pulling documents, order intake, reviewing data, production and file preparation
- Escrow Specialist
- Responsible for ensuring escrow contract obligations are fulfilled by determining compliance, completeness, assembling, accuracy of signed loan documents and scheduled delivery of escrow documents
- Responded and provided exceptional world class customer service in a timely, professional and courteous manner to any customer inquiries
- Provided support to the Escrow department by assisting with customer service and administrative duties related to escrow closing
- Worked with lenders, notaries, and borrowers to obtain documents for loan funding
- Handled financial information, handling funds, entering data into a computer, and responding to information requests
- Reviewed daily reports to ensure deadlines are met
Customer Service
Acclara Solutions
09.2015 - 03.2017
- Communicating with customers through varies channels to assist with customer needs
- Set up Payments & Payment Plans
- Escalating calls to Supervisors/Managers as needed for customers
- Exceeding Call Expectations and Quality Control Guidelines
- Meeting personal & customer services team sales targets & call handling quotas
Daycare Assistant Teacher
Lil Harvard Private Learning Center
09.2012 - 08.2015
- Observed, instructed, planned and supervised all activities focused on groups 6–18-month-olds with social skills and developmental activities, help feed and change them, and generally provide one-on-one attention when needed
- Facilitated individual and group activities to enhance motor skills
- Arranged a classroom environment in accordance to program goals and philosophy with optimal learning environments indoor and outdoor
- Maintained confidentiality over the health and well-being of each child while maintained daily open communication with parents; Kept all appropriate records such as records, attendance and time sheets; Knowledgeable of how to Report any suspect abuse to supervisor
Outbound Collections
PFS Group
08.2011 - 08.2012
- Assisted patients with hospital balances by offering payment arrangements and plans to ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data
- Assisted in the resolution of outstanding payments from past due accounts
- Offered advice or referred customers to debt counselors
Unit Secretary
Methodist Hospital/ Family Healthcare Center
05.2007 - 07.2011
- Established and prepared admission charts/records
- Assemble charts for new admissions with all appropriate forms
- Labels chart with correct patient and physician information
- Disassembled patient chart and sent chart to medical records after patients discharged
- Prepared and kept current census sheets
- Maintained unit operations by following policies and procedures, patient confidentiality and protected hospital operations by facilitating continuity among work teams by communicating actions, irregularities, and needs
- Performed clerical functions for the nursing unit within the unit secretary's sphere of responsibility
- Processed patient orders as appropriate
- Processed patient discharge orders
- Made copies of medical record for accepting facility as required by policy
- Assisted physicians as needed
- Under the direction of a nurse, scheduled patient tests, procedures and activities
Education
Skills
- Verbal/written Communicator
- Thinks Strategically
- Exceptional Listener
- Highly Analytical
- Detail Oriented
- Conceptual Skills
- Streamlining Complex Projects
- Effectively Prioritize
- Deadline Oriented
- Results Oriented
- Self-motivated
- Deductive Reasoning
- Attention to Detail
- Problem Solver
- Productive
- Confident
- Flexibility
- Creative Thinker
- AIM/ AIM
- Winnolas
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Top Tier Customer Service
- Data Entry
Timeline
Intake Coordinator (DME)
Aapex Specialty Pharmacy (DME & DEXCOM)
09.2023 - 02.2024
Front Office Coordinator
Shield Healthcare
10.2022 - 08.2023
Remote Insurance Verification Specialist
Bloom Insurance
08.2021 - 09.2022
Operations Manager
Happy Me Tee
10.2019 - 03.2021
Assistant Title Examiner/Escrow Specialist
Stewart Title
03.2017 - 10.2019
Customer Service
Acclara Solutions
09.2015 - 03.2017
Daycare Assistant Teacher
Lil Harvard Private Learning Center
09.2012 - 08.2015
Outbound Collections
PFS Group
08.2011 - 08.2012
Unit Secretary
Methodist Hospital/ Family Healthcare Center
05.2007 - 07.2011
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