Mieraf Costa
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Ohio State University
Columbus, OH
10.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
Customer Service Representative
Macy's
Columbus, OH
01.2023 - 11.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Customer Service Representative
Forever 21
Columbus , OH
02.2020 - 01.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Cashier
American Girl
Columbus, OH
06.2014 - 11.2017
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
Associate of Business Administration -
Pensacola State College
Pensacola, FL12-2023
Certificate in Human Resource Management -
Pensacola State College
Pensacola, FL12-2023
Certificate in Business Management -
Pensacola State College
Pensacola, FL12-2021
Skills
- Multitasking and Organization
- Financial Procedures Adherence
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Problem-Solving
- Payment Processing
- Phone and Email Etiquette
- Fluent in Amharic
Timeline
Patient Access Representative
Ohio State University
10.2023 - Current
Customer Service Representative
Macy's
01.2023 - 11.2024
Customer Service Representative
Forever 21
02.2020 - 01.2023
Customer Service Cashier
American Girl
06.2014 - 11.2017
Associate of Business Administration -
Pensacola State College
Certificate in Human Resource Management -
Pensacola State College
Certificate in Business Management -
Pensacola State College