Miere Mbuyi
Case Manager
Fort Worth
Summary
Dynamic case manager with expertise from Catholic Charities Fort Worth, adept at problem-solving and active listening. Successfully developed comprehensive case management plans, enhancing client outcomes and navigating complex systems to secure essential resources. Proficient in documentation and reporting, ensuring compliance while advocating for clients' rights with empathy and compassion.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Case Manager
Catholic Charities Fort Worth
10.2024 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Pharmacy Technician
Walgreens
03.2022 - 09.2024
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Front Desk Agent
Radisson Hotel
03.2016 - 11.2018
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Childcare Provider
Myself
04.2015 - 08.2017
- Utilized positive reinforcement techniques to encourage good behavior.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Social Worker
UNHCR Office
02.2007 - 09.2009
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
Intermediate Certificate - Human Resources Management
Community College of Aurora
Aurora, CO 05.2001 -
General Psychology - General Psychology
University of Colorado At Boulder
Boulder, CO 05.2001 -
Bachelor of Social Work - Social Work
University of Lusaka
Zambia 05.2001 -
High School Diploma -
Kabulonga Girls
Lusaka Zambia 05.2001 -
Skills
Case management
Problem-solving
Decision-making
Documentation and reporting
Active listening
Documentation proficiency
Timeline
Case Manager
Catholic Charities Fort Worth
10.2024 - Current
Pharmacy Technician
Walgreens
03.2022 - 09.2024
Front Desk Agent
Radisson Hotel
03.2016 - 11.2018
Childcare Provider
Myself
04.2015 - 08.2017
Social Worker
UNHCR Office
02.2007 - 09.2009
Intermediate Certificate - Human Resources Management
Community College of Aurora
05.2001 -
General Psychology - General Psychology
University of Colorado At Boulder
05.2001 -
Bachelor of Social Work - Social Work
University of Lusaka
05.2001 -
High School Diploma -
Kabulonga Girls
05.2001 -
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