Miesha Duffie
Texas City,TX
Summary
Proven track record in customer service and problem-solving, notably at Community Health Choice, where my empathy and active listening significantly boosted customer loyalty. Skilled in Microsoft Outlook and documentation, I excel in turning high-stress situations into positive outcomes, achieving a reputation for surpassing service standards and enhancing client retention.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Community Health Choice
08.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bus Operator
Metropolitan Transportation Authority
08.2014 - 10.2022
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Teacher
The Imani School
08.2012 - 07.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Customer Service Representative
ACS Call Center
08.2011 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Lamar Cons High School
Rosenberg, TX05.2009
Skills
- Customer Service
- Documentation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Outlook
- Follow-up skills
- Appointment Scheduling
Timeline
Customer Service Representative
Community Health Choice
08.2023 - 08.2024
Bus Operator
Metropolitan Transportation Authority
08.2014 - 10.2022
Teacher
The Imani School
08.2012 - 07.2014
Customer Service Representative
ACS Call Center
08.2011 - 08.2012
High School Diploma -
Lamar Cons High School