Miesha Hendrix
Balch Springs
Summary
Dedicated customer service professional with 5+ years of experience in retail and customer support, excelling in building strong customer relationships and enhancing satisfaction. Proven track record of exceeding sales targets and improving customer satisfaction ratings through effective problem-solving and personalized service. Skilled in team collaboration and operational efficiency, with a strong background in managing high-volume inquiries and resolving complex issues.
Overview
9
9
years of professional experience
Work History
Sales Associate
The Children's Place
Mesquite
12.2024 - Current
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
Customer Service Representative
Genpact
Richardson
12.2022 - 09.2023
- I performed outbound contact to verify transactions and handling incoming customer queries on card declines, account blocks, and unfamiliar charges on their statement including via phone and via chat.
- Reviews and analyzes account claims to ensure accuracy, compliance, and adherence to company policies and industry regulations.
- As a fraud agent I also assist customers with identifying fraudulent activity on their accounts by asking probing questions to attempt to identify unknown transactions, analyzing transaction details including customer spending patterns/behavior and assisting customers with filing a claim for fraud or merchant disputes
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Achieved XX% increase in customer satisfaction ratings through proactive problem-solving and personalized service delivery
- Collaborated with cross-functional teams to streamline processes, improving overall service delivery and reducing response times.
- Managed correspondence, reports, and official documentation.
- Maintained electronic and physical filing systems in compliance with companies policy.
- Streamlined administrative processes by implementing new workflows, resulting in enhanced team efficiency and reduced turnaround time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher/Customer Service
U-Define Enterprises
Forney
01.2021 - 06.2022
- Monitor routes and calls for drivers.
- Supervise the route and status of field units to prioritize their daily schedule.
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Respond to calls and emails for customers and clients.
- Prepare meeting agendas and notes
- Book conferences, schedule meetings and phone calls for CEO
- Mail, fax, and copy letters
- Responsible for Updating CEO Calendar
- Order office supplies and equipment as needed
- Manage day to day operations for the office
- Serve as the point of contact
- Create reports and presentations using power point excel and word
- Help maintain a clean and safe work environment
Equipment Operator
Kholes WareHouse
DeSoto
10.2016 - 01.2020
- Assisting/working on the forklift operating, pallet jack, and order picking. Having to take over when problems needed to be solved. Inputting data into system during peak and finding lost cases etc. transferring lost or deleted cases back into the system.
- Generate daily/monthly reports for lost files
Education
High school diploma -
Mesquite High School
Mesquite, TXSkills
- Empathy
- Heavy Equipment Operation
- Phone etiquette
- Cash register
- Organizational skills
- Communication skills
- Computer skills
- Microsoft Outlook
- Customer retention
- Data entry
- Cash handling
- Time management
- Microsoft Excel
- Sales
- Microsoft Word
- Microsoft Office
- Fraud Investigation
- Appeals & Denials
- Benefits
- Exceptional Customer Service
- Team collaboration
- Active listening
- Data analysis
- Conflict resolution
- Reporting and documentation
- Order processing
- Meeting coordination
- Office management
- Inventory management
- Credit checks
- Meeting logs management
- Travel coordination
- Spreadsheet management
- Confidentiality handling
- Document scanning
- Scheduling
Timeline
Sales Associate
The Children's Place
12.2024 - Current
Customer Service Representative
Genpact
12.2022 - 09.2023
Dispatcher/Customer Service
U-Define Enterprises
01.2021 - 06.2022
Equipment Operator
Kholes WareHouse
10.2016 - 01.2020
High school diploma -
Mesquite High School