Miesha Little, BA
Saginaw
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Family Guide Representative
Saginaw County Community Mental Health Authority
10.2022 - Current
- Functions as a member of the Centralized Access and Intake Unit.
- Acts as a first point of contact for families seeking services for a child with SED.
- Is knowledgeable and able to share with families the array of services available to them as well as the opportunity to receive services as part of Saginaw's System of Care (SOC) effort.
- Works closely with Saginaw County Community Mental Health Authority (SCCMHA) System Administrative Team to understand the SOC effort, especially the evaluation process as it pertains to families.
- Becomes knowledgeable about all services throughout the community.
Direct Support Professional
Bay Human Services
03.2021 - 10.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
Youth Care Worker
Wolverine Human Services
03.2020 - 12.2020
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
Customer Service Representative
Morley Companies
05.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Walmart
07.2017 - 07.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Education
Master of Social Work -
Walden University
Minneapolis, MN12.2026
Bachelor of Arts - Criminal Justice
Saginaw Valley State University
Bay City, MI05.2024
High School Diploma -
Arthur Hill High School
Saginaw, MI06.2017
Skills
- Cultural Sensitivity
- Environmental awareness
- Training and mentoring
- Presentation Skills
- Crisis Management
- Conflict Mediation
- Guest Relations
- Expert Communication
- Team Leadership
- Relationship Building
- Client Relationship Management
- Time Management
Timeline
Family Guide Representative
Saginaw County Community Mental Health Authority
10.2022 - Current
Direct Support Professional
Bay Human Services
03.2021 - 10.2023
Youth Care Worker
Wolverine Human Services
03.2020 - 12.2020
Customer Service Representative
Morley Companies
05.2019 - 05.2020
Customer Service Representative
Walmart
07.2017 - 07.2018
Master of Social Work -
Walden University
Bachelor of Arts - Criminal Justice
Saginaw Valley State University
High School Diploma -
Arthur Hill High School
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