Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miesha Norman

Baton Rouge,LA

Summary

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

Overview

2026
2026
years of professional experience

Work History

Warehouse Fulfillment Associate

Amazon
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team associates.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across day, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Followed safety protocols to minimize workplace accidents.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Learning Ambassador assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

ORS Specialist 1

Louisiana Workforce Commission
12 2023 - 08.2024
  • Establishes and processes unemployment insurance initial, renewed, and continued claims pertaining to intrastate, interstate, federal employees, ex-servicemen, and other federal funded programs.
  • Establishes the eligibility of unemployment insurance claims, pay when due, adjust improper payments and collect overpaid benefits.
  • Reviews and processes initial and contested wage record documents from local offices and employers for use in establishing monetary eligibility.
  • Reviews written protests from employers and prepares same for processing.
  • Updates computer records to correct errors reflected by computer generated error lists, appeal decisions, court cases, and requests by local offices.
  • Initiates action to generate benefit payments resulting from deletion and/or correction of computer records.
  • Reviews cases to asses fraud and/or overpayment, arranges repayment schedules for claimants, processes reimbursement, prepares documentation of evidence to make recommendations to district attorney.
  • Conducts program compliance audits; serves as a contact in a specified program area.
  • Adjudicates claims and renders non-monetary determinations based on an examination of records and informaction obtained through correspondence and/or telephone contacts. Prepares documents for computer input.
  • Responds orally and/or in writing to general inquires from employers, claimants, colleague, and public officials.

Work Study Student

Alcorn State University
09.2017 - 05.2021
  • Interacted respectfully with others to offer ideas, identify issues and provide assistance.
  • Helped with administrative support by managing incoming calls, coordinating of files, and sorting mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Fielded phone calls, took messages and directed callers to appropriate personnel.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.

Administrative Specialist

Southwest Mississippi Mental Health Complex
6 2021 - 6 2023
  • Prepared detailed documents and reports in adherence administrative processes
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
  • Maintained databases and contact lists to keep important contact information accurate and up to date
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping

Administration Coordinator

Louisiana State Penitentiary
6 2023 - 10 2023
  • Prepared detailed documents and reports in adherence administrative processes.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Answered phone calls and responded to inquiries.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Completed bi-weekly payroll for 15 employees.

Education

BBA - Business Administration

Alcorn State University
Lorman, MS
05.2021

Skills

  • Strong communication and interpersonal skills
  • Four years Hands-on experience with Microsoft Office and applications
  • Process management and improvement
  • Teamwork and Collaboration
  • Attention to detail and ability to maintain accuracy in a fast-paced environment
  • Daily Warehouse operations
  • SOP improvement
  • Problem Solving

Timeline

Warehouse Fulfillment Associate

Amazon
08.2024 - Current

Work Study Student

Alcorn State University
09.2017 - 05.2021

ORS Specialist 1

Louisiana Workforce Commission
12 2023 - 08.2024

Administrative Specialist

Southwest Mississippi Mental Health Complex
6 2021 - 6 2023

Administration Coordinator

Louisiana State Penitentiary
6 2023 - 10 2023

BBA - Business Administration

Alcorn State University

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Miesha Norman